Portfolio review
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Our agency Business Portfolio was disabled and all client ad accounts are down.
One restriction on the agency portfolio can stop every client at once.
Request a review of the Business Portfolio in Business Support Home, and check whether an admin’s personal profile is also restricted. Ad accounts owned by clients can often be reconnected to the client’s own portfolio, while accounts owned by your agency portfolio stay blocked until it is reviewed. Do not create new portfolios to get around the restriction. Meta makes the final decision.
Owned vs shared
Client-owned accounts are separate.
No new portfolios
They can be restricted too.
Keeping clients running
- List which ad accounts your portfolio owns and which are shared from clients.
- Client-owned accounts: the client can remove your portfolio as partner and keep running ads themselves.
- Tell clients honestly what is affected.
More: restricted client accounts, all ad accounts lost.
Official links
| Link | What it is for |
|---|---|
| Business Support Home (Account Quality) business.facebook.com/accountquality | The one place that shows ad account, Page, pixel and Business Portfolio restrictions, with Request review where it is offered. |
| Troubleshoot a disabled or restricted ad account www.facebook.com/business/help/422289316306981 | Meta’s steps for ad accounts: on a computer, Business Support Home, then the restricted asset, then What you can do. |
| Request a review when restricted from advertising www.facebook.com/business/help/530209463124901 | Only an admin can request it. Meta notes that reviews are limited and that a completed review is final. |
| Meta Business Suite and Business Help www.facebook.com/business/help | Help for Business Portfolio (formerly Business Manager), admins, verification and assets. |
| Advertising Standards transparency.meta.com/policies/ad-standards/ | The ad rules. Find the section your rejection or restriction names, and fix it on the ad and landing page first. |
| Personal account suspended or disabled www.facebook.com/help/103873106370583 | Meta’s page on suspended and disabled personal profiles. It explains the appeal window and that the appeal starts from the notice you see when you log in. |
What to send us
Message us on WhatsApp or email team@unbanz.com with:
- The account link or username, and which platform it is on.
- A screenshot of the exact notice, with the date.
- Whether an appeal was already submitted, and what happened.
- Who holds admin access: the client, your agency, or both.
- The Business Portfolio ID or ad account ID, if ads are involved.
- Never your password or login codes.
Want it done for you?
If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.
Related
Business Portfolio appeal links, Meta appeal links directory, agency hub, white-label account recovery.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Can clients move their ad accounts away?
Ad accounts owned by the client’s own portfolio can keep running without your agency. Accounts owned by your portfolio cannot be transferred out while restricted.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,500 for a Business Portfolio case or more than one account. It is not the $1,200 fee for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.