A former employee is still an admin.

Remove access before it becomes a problem.

Updated 13 November 2026

If a former employee is still an admin, remove them in Business Portfolio settings under People, or in Page access settings. If they hold the only full control and will not hand it back, collect proof the business owns the asset and use Meta’s business help routes. Meta makes the final decision.

Remove

People settings.

Locked out

Prove ownership.

Prevent

Two admins minimum.

Steps

Open Business Portfolio settings, then People, and remove the person.
Check Page access and Instagram account access separately.
Rotate shared passwords and remove unknown devices.
Keep at least two admins you trust.

If they removed you, gather business registration, domain email and invoices that show the business owns the asset.

Business tools

Link	What it is for
Business Support Home (Account Quality) business.facebook.com/accountquality	Shows restrictions on personal advertising access, Pages, ad accounts and Business Portfolios, with Request review where it is offered.
Business verification www.facebook.com/business/help/2058515294227817	Meta’s steps for verifying a Business Portfolio: documents, legal name and address must match.
Troubleshoot a disabled or restricted ad account www.facebook.com/business/help/422289316306981	Meta’s steps for ad accounts: on a computer, Business Support Home, then the restricted asset, then What you can do.

What to send us

Message us on WhatsApp or email team@unbanz.com with:

The username or profile link.
A screenshot of the exact notice, with the date.
What you already tried (appeal, ID upload, verification).
Never your password or login codes.

Want it done for you?

If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.

client removed agency access, agency hub.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.

CLIENTS

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