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Do they know you? No.
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White label account recovery FAQ.
Everything agencies usually ask before they start, in one place, with links to the full pages.
White label account recovery means an agency offers recovery under its own brand while Unbanz works behind the scenes. Clients do not know Unbanz, and the agency keeps the relationship. The platform makes the final decision, no outcome is promised, and the sections below answer the common questions.
Outcomes
Who decides? The platform.
Start
Message us and agree terms.
Last updated: November 2026
The basics
White label account recovery
A service where an agency presents account recovery as its own while a partner does the platform work behind the scenes.
The long version is on the white label account recovery page, and the process is in how it works.
About your clients
Your clients do not know Unbanz. Unbanz works for your agency and does not contact them. The platform sends its own emails and identity checks to the account owner, and the client should complete those. See what your client sees.
About outcomes
The platform decides every request. Unbanz cannot promise a result, a date or a restored account. Be honest with clients about that. See how to tell a client.
About price and terms
Unbanz agrees its terms with you in writing before work starts. Your own client price is your decision. See pricing models and how to price. The refund policy covers Instagram username claims: a 100% refund if a claim fails.
About safety
Unbanz never asks for passwords or codes, does not buy or sell accounts and does not use fake or mass reports. See red flags.
Platforms and starting
Covered: Instagram, Facebook, Meta ad accounts and business portfolios, and Threads. The client pays your agency, not Unbanz. Unbanz agrees terms with you. Message WhatsApp +1 934 201 2490 or email team@unbanz.com. See become a partner.
See also
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
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Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
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Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
What is white label account recovery?
A service where an agency offers account recovery under its own brand while a partner does the platform work behind the scenes.
Do my clients know Unbanz?
No. Unbanz works only for your agency and never contacts your clients.
Can you promise the account will come back?
No. The platform decides every request.
Is there a refund policy?
Yes, for Instagram username claims: a 100% refund if a claim fails.
How do I start?
Message WhatsApp +1 934 201 2490 or email team@unbanz.com, say what you do and agree terms in writing.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.