Which asset
Profile, Page, ad account or Portfolio.
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Agency in Canada? A client account got banned.
Clients look to you first. Here is how to sort out who acts, and what to collect today.
When a client account is banned, the person who owns it, or an admin, has to appeal from their own login. As an agency in Canada, collect the notice screenshot, check which asset is restricted in Business Support Home, and keep your own admin profile clean. You can refer the client to us under your brand. Meta makes the final decision.
Who appeals
The owner or an admin.
White-label
We work behind your brand.
Steps for Canada agencies
- Ask the client for a screenshot of the notice and the date.
- In Business Support Home, check whether the restriction is on the client’s profile, their Page, the ad account or the Portfolio.
- Do not request reviews from several admin profiles at once.
- If your own profile got restricted while managing the client, appeal that first.
- Agree with the client who writes the appeal.
See white-label agency Canada.
Business tools
| Link | What it is for |
|---|---|
| Business Support Home (Account Quality) business.facebook.com/accountquality | Shows restrictions on personal advertising access, Pages, ad accounts and Business Portfolios, with Request review where it is offered. |
| Business verification www.facebook.com/business/help/2058515294227817 | Meta’s steps for verifying a Business Portfolio: documents, legal name and address must match. |
| Troubleshoot a disabled or restricted ad account www.facebook.com/business/help/422289316306981 | Meta’s steps for ad accounts: on a computer, Business Support Home, then the restricted asset, then What you can do. |
| Request a review when restricted from advertising www.facebook.com/business/help/530209463124901 | Only an admin can request it. Meta notes that reviews are limited and that a completed review is final. |
Client Instagram
| Link | What it is for |
|---|---|
| Account Status help.instagram.com/338481628002750 | In the app: Settings, then Account Status. Shows removed posts, features you are blocked from and, where offered, a Request a review button. Check it before anything else if you can still log in. |
| Disabled Instagram accounts help.instagram.com/366993040048856 | Meta’s help page for disabled accounts. If your account is disabled you see a message as soon as you log in, and the appeal starts from that message, not from a separate form. |
| Hacked Instagram account www.instagram.com/hacked/ | For a login that stopped working with no disabled or suspended message, or an email, phone or username that changed without you. |
Before you open any link
- Screenshot the full notice, with the date.
- Use the phone or computer you usually log in from, without a VPN.
- Appeal once, in plain words. Repeated appeals do not help.
- Do not make a new account while you wait.
- Never give your password or login codes to anyone. Unbanz never asks for them.
What to send us
Message us on WhatsApp or email team@unbanz.com with:
- The username or profile link.
- A screenshot of the exact notice, with the date.
- What you already tried (appeal, ID upload, verification).
- Never your password or login codes.
Want it done for you?
If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.
Related
agency hub, questions agencies ask, white-label Canada.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Can our agency appeal on behalf of the client?
Only through an admin login on the affected asset. Meta has no separate agency appeal form.
Will the client know we referred them?
In a white-label setup we speak through you, under your brand.
Our ad account was banned with the client’s. What first?
Check whether your own personal profile is restricted. That usually needs to be resolved before assets you manage.