The client fired us and removed our access.

It happens. Here is what is normal, and what to keep for your records.

Updated 13 November 2026

When a client removes your agency from their Business Portfolio, you lose access to their assets, and that is how Meta permissions work. Hand back anything you own on their behalf, keep invoices and reports, and do not try to log in through old personal credentials. Disputes over ownership are a legal matter, not a Meta appeal.

Normal

Owners can remove partners.

Hand back

Pages or ad accounts you created for them.

Keep

Invoices and reports.

What to do

Check which assets in your own Business Portfolio belong to the client and transfer them.
Remove your payment method from any ad account you funded.
Keep exports of reports you are entitled to.
Do not use old staff logins to get back in. It can get your own profile restricted.

Business tools

Link	What it is for
Business Support Home (Account Quality) business.facebook.com/accountquality	Shows restrictions on personal advertising access, Pages, ad accounts and Business Portfolios, with Request review where it is offered.
Business verification www.facebook.com/business/help/2058515294227817	Meta’s steps for verifying a Business Portfolio: documents, legal name and address must match.
Troubleshoot a disabled or restricted ad account www.facebook.com/business/help/422289316306981	Meta’s steps for ad accounts: on a computer, Business Support Home, then the restricted asset, then What you can do.

What to send us

Message us on WhatsApp or email team@unbanz.com with:

The username or profile link.
A screenshot of the exact notice, with the date.
What you already tried (appeal, ID upload, verification).
Never your password or login codes.

Want it done for you?

If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.

former employee still admin, agency hub.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.

CLIENTS

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