Business Support Home
On a computer, as admin.
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The client’s ad account is restricted and we are the admin. What now?
Agency admins can request a review, but the account owner’s setup also matters.
An admin, agency or client, can request a review in Business Support Home on a computer. Open the restricted ad account, read the reason, check payment methods and recent ads, then use the request review option once. If the restriction is on a person rather than the ad account, that person appeals their own restriction first. Meta makes the final decision.
Read the reason
Ads, payment, or person.
One request
Avoid repeated requests.
Check before requesting a review
- Recent rejected ads and the policy named.
- Failed or disputed payments.
- A new admin, new payment method or new country of login just before the restriction.
See also restricted after agency shared access and client ad account disabled.
Official links
| Link | What it is for |
|---|---|
| Page Quality / Business Support Home business.facebook.com/accountquality | Shows restrictions on Pages, ad accounts and Business Portfolios, with a request review option. |
| Troubleshoot a disabled or restricted ad account www.facebook.com/business/help/422289316306981 | Meta’s steps for ad accounts: on a computer, Business Support Home, then the restricted asset, then What you can do. |
| Request a review when restricted from advertising www.facebook.com/business/help/530209463124901 | Only an admin can request it. Meta notes that reviews are limited and that a completed review is final. |
| Advertising Standards transparency.meta.com/policies/ad-standards/ | The ad rules. Find the section your rejection or restriction names, and fix it on the ad and landing page first. |
What to send us
Message us on WhatsApp or email team@unbanz.com with:
- The account link or username, and which platform it is on.
- A screenshot of the exact notice, with the date.
- Whether an appeal was already submitted, and what happened.
- Who holds admin access: the client, your agency, or both.
- The Business Portfolio ID or ad account ID, if ads are involved.
- Never your password or login codes.
Want it done for you?
If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.
Related
Meta ad account appeal links, Meta appeal links directory, agency hub, white-label account recovery.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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QUICK ANSWERS
Good to know.
Should the client or the agency request the review?
Either can as an admin. The one who best knows the account history should write it.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.