Notice first
Screenshot it with the date.
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My client’s Instagram got disabled. What do I do as their agency?
You manage the account, but the appeal usually has to come from the account itself.
The appeal is submitted from the notice shown when someone logs in to the disabled account. If your agency logs in with the client’s permission, you can see it; otherwise the client does it. Screenshot the notice, check whether it says suspended, disabled or hacked, appeal once with a short factual message, and stop all posting tools and logins from new devices. Meta makes the final decision.
One appeal
Short and factual.
Pause tools
Scheduling apps and new logins.
Steps for the agency
- Ask the client for a screenshot of the notice if you cannot log in.
- Agree who submits the appeal, and use the device the account normally uses.
- Disconnect third-party scheduling or growth apps.
- Do not create a replacement account for the client yet.
- Tell the client what happened and what the next step is, without promising a date.
Official links
| Link | What it is for |
|---|---|
| Account Status help.instagram.com/338481628002750 | In the app: Settings, then Account Status. Shows removed posts, features you are blocked from and, where offered, a Request a review button. Check it before anything else if you can still log in. |
| Disabled Instagram accounts help.instagram.com/366993040048856 | Meta’s help page for disabled accounts. If your account is disabled you see a message as soon as you log in, and the appeal starts from that message, not from a separate form. |
| Hacked Instagram account www.instagram.com/hacked/ | For a login that stopped working with no disabled or suspended message, or an email, phone or username that changed without you. |
| Accounts Center accountscenter.instagram.com/ | Password, two-factor, devices that are logged in and linked Facebook profiles. Some reviews and identity checks now open from here. |
What to send us
Message us on WhatsApp or email team@unbanz.com with:
- The account link or username, and which platform it is on.
- A screenshot of the exact notice, with the date.
- Whether an appeal was already submitted, and what happened.
- Who holds admin access: the client, your agency, or both.
- The Business Portfolio ID or ad account ID, if ads are involved.
- Never your password or login codes.
Want it done for you?
If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.
Related
Instagram appeal links, Meta appeal links directory, agency hub, white-label account recovery.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
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Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Can my agency appeal from our own account?
No. The appeal comes from the disabled account’s own notice.
Should we tell the client it will come back?
Avoid predictions. Meta makes the final decision.