Our Business Manager got restricted after adding a client.

Adding a client asset that already had problems can affect the portfolio it joins.

Updated 13 November 2026

Check the new client’s assets first. If the Page, ad account or admin you added already had a restriction, policy history or a recent hack, Meta may link that history to your portfolio. Request a review in Business Support Home, and consider removing the new asset after speaking with the client. Meta makes the final decision.

Check the asset

Past restrictions carry over.

Talk to the client

Before removing anything.

Review

Business Support Home.

Before adding the next client

Ask the client for a screenshot of their Account Quality page.
Ask about past ad rejections and hacks.
Use partner access to the client’s own portfolio instead of moving assets into yours.

See onboarding checklist and preventing client lockouts.

Official links

Link	What it is for
Business Support Home (Account Quality) business.facebook.com/accountquality	The one place that shows ad account, Page, pixel and Business Portfolio restrictions, with Request review where it is offered.
Troubleshoot a disabled or restricted ad account www.facebook.com/business/help/422289316306981	Meta’s steps for ad accounts: on a computer, Business Support Home, then the restricted asset, then What you can do.
Request a review when restricted from advertising www.facebook.com/business/help/530209463124901	Only an admin can request it. Meta notes that reviews are limited and that a completed review is final.
Meta Business Suite and Business Help www.facebook.com/business/help	Help for Business Portfolio (formerly Business Manager), admins, verification and assets.

What to send us

Message us on WhatsApp or email team@unbanz.com with:

The account link or username, and which platform it is on.
A screenshot of the exact notice, with the date.
Whether an appeal was already submitted, and what happened.
Who holds admin access: the client, your agency, or both.
The Business Portfolio ID or ad account ID, if ads are involved.
Never your password or login codes.

Want it done for you?

If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.

Meta appeal links directory, agency hub, white-label account recovery.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.

CLIENTS

What clients say

Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.