Select the right asset
In Account Quality choose the portfolio, not only an ad account. The portfolio has its own status and review button.
Home / Meta ad account help
Business portfolio restricted?
When a business portfolio (the old Business Manager) is restricted, every ad account, Page and pixel inside it can stop working. This page is for owners who see that notice and need to act in the right order.
A restricted portfolio blocks advertising across everything inside it. Open Account Quality, select the portfolio itself, read the reason and request a review. Check business verification and admins first. If you cannot see a review button or it was denied, Unbanz can prepare the appeal.
Check admins and verification
Unknown admins, a compromised profile or mismatched business documents are frequent causes.
Do not start a new one
A second portfolio for the same business can be linked and restricted too, which makes recovery harder.
What a restricted portfolio affects
- Every ad account and the campaigns running inside it.
- Pages, Instagram accounts and catalogs you manage through the portfolio.
- Pixels and data sources, which may stop collecting events for ads.
- Your ability to add people, assets or payment methods.
Why portfolios get restricted
- An admin profile was hacked or restricted, and the problem spread to the portfolio.
- Repeated policy problems in one ad account.
- The portfolio is linked to another portfolio that was disabled.
- Business verification failed or the documents do not match what you entered.
- A payment problem that was not settled.
Steps in order
- Screenshot the notice in Account Quality and write down the date.
- Check every person and partner with access and remove ones you do not know.
- Turn on two-factor for all admins and make sure at least two trusted people are admins.
- Check business verification: legal name, address and website must match your documents.
- Request the review for the portfolio once, with a short factual note.
How Unbanz helps
We read the notice, go through the people and assets in the portfolio, and prepare the appeal and the supporting documents. It goes through Meta’s official review. Read more on Business Manager disabled and in the guide to requesting a portfolio review.
What to send
- The ad account ID and the business portfolio ID.
- A screenshot of the notice in Account Quality, with the date it appeared.
- What was running: the product or offer, the landing page and roughly how much was being spent per day.
- Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.
- A list of the admins on the portfolio and which of them you trust.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
- We tell you honestly whether we can help and what it costs.
- We prepare the appeal and the supporting details, then send it through Meta’s official review.
- We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Business owners whose whole portfolio is restricted.
- Agencies that manage client ad accounts in one portfolio.
- Teams that lost admin access after a profile was disabled.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
Ad account questions people also ask (2026)
How long does an ad account review take?
Meta does not state one. While you wait, do not open new ad accounts or move spend to a fresh profile, which can be read as circumventing systems. Check Account Quality for status rather than resubmitting.
Business verification or ID check pending: what helps?
Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.
What are the usual reasons for an ad account restriction?
The common ones are a declined or disputed payment, a billing country or currency change, a sudden spend increase, repeated rejected ads, a login from a new device or country, unverified business details, or an admin whose personal profile is itself restricted. Account Quality usually names the policy.
More Business Portfolio guides
- Hacker Removed Me as Admin From My Meta Business Portfolio: What to Do (2026)
- Business Portfolio Disabled After a Hacker Added Ad Accounts or Ran Ads (2026)
- Business Portfolio Requires Two-Factor and Admins Are Locked Out (2026)
- Lost the Business Email or Domain Linked to Meta Business: How to Recover (2026)
- Former Business Partner or Co-Founder Controls Our Meta Business Portfolio (2026)
- Recovery Cost for Several Facebook Pages, Ad Accounts and a Business Portfolio (2026)
- Meta Verified for Business and a Restricted Ad Account: What Support Can Do (2026)
- Meta Pixel or Dataset Stuck in a Disabled Business Portfolio (2026)
Gulf business verification
- Meta Business Verification With a UAE Trade Licence: Why It Gets Rejected (2026)
- Meta Business Verification With a Saudi Commercial Registration (CR) (2026)
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
See also
CLIENTS
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QUICK ANSWERS
Good to know.
What is the difference between a restricted portfolio and a restricted ad account?
The portfolio holds your ad accounts, Pages and people. A portfolio restriction affects everything inside it. An ad account restriction affects that one account.
Is Business Manager the same as a business portfolio?
Yes, Meta now calls it a business portfolio. People still say Business Manager.
Can I move my ad account to a new portfolio?
Not as a way around a restriction. Meta can link the new portfolio to the old one, and the restriction can follow.
Do I need business verification?
Not always, but Meta asks for it for some features and after some restrictions. Use the legal name and documents that match your registration.
Do I need to share my Facebook or Meta login?
No. Your password and login codes stay with you. Unbanz works from the ad account ID, the portfolio ID and a screenshot of the notice. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an ad account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send the ad account ID, the business portfolio ID and a screenshot of the notice.