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Local business with a restricted ad account?
Local businesses often boost a post or run a simple campaign and then find the account locked. This page is for owners of salons, trades, clinics, restaurants and shops.
Local businesses are usually restricted because of a boosted post, a payment failure, a profile problem or a claim in the ad. Check Account Quality, fix the likely cause and request a review with proof of the business and its address. Unbanz can prepare the appeal.
Check the basics
Boosts, payments and the Page status are the common causes.
Keep it simple
One short appeal with your details and the fix.
Common causes for local businesses
- A boosted post with a claim that was flagged.
- A prepaid or business card that failed.
- A Page category or name that does not match what the business does.
- A personal profile that was restricted.
- Hiring a freelancer who added their own ad account.
What to do
- Open Account Quality and screenshot the notice.
- Check the Page, the Instagram account and the ad account separately.
- Check Billing for a failed charge.
- Remove or edit the boosted post or ad if it broke a rule.
- Request the review and attach a photo of the premises or a business licence.
Special situations
Clinics, beauty treatments and gyms have extra rules on before and after images and personal attributes. Estate agents and lenders must use special ad categories. See health and wellness ads and boosted posts.
How Unbanz helps
We keep it plain: we read the notice, tell you what we think happened, and prepare the appeal. Meta makes the final decision on every review.
What to send
- The ad account ID and the business portfolio ID.
- A screenshot of the notice in Account Quality, with the date it appeared.
- What was running: the product or offer, the landing page and roughly how much was being spent per day.
- Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
- We tell you honestly whether we can help and what it costs.
- We prepare the appeal and the supporting details, then send it through Meta’s official review.
- We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Salons, clinics and trades.
- Restaurants and shops.
- Anyone who boosts posts to find local customers.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
Ad account questions people also ask (2026)
What are the usual reasons for an ad account restriction?
The common ones are a declined or disputed payment, a billing country or currency change, a sudden spend increase, repeated rejected ads, a login from a new device or country, unverified business details, or an admin whose personal profile is itself restricted. Account Quality usually names the policy.
Where do I request the review?
Go to Account Quality in Meta Business Suite (business.facebook.com/accountquality), select the ad account, and use Request review if it is shown. For a personal ad account, open Accounts Center, then Account status.
How long does an ad account review take?
Meta does not state one. While you wait, do not open new ad accounts or move spend to a fresh profile, which can be read as circumventing systems. Check Account Quality for status rather than resubmitting.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Why did my small business lose its ad account?
Common causes are boosts, payment failures, profile problems and claims in the ad. Account Quality shows the reason.
Do I need a website to appeal?
A website helps. A Page with a real address and phone number can also show you are a genuine local business.
Can I ask a friend to run my ads?
Only through a proper role on your portfolio, with their own profile.
Is boosting posts safe?
Boosts are ads and follow the same rules. Use clear, accurate posts.
Do I need to share my Facebook or Meta login?
No. Your password and login codes stay with you. Unbanz works from the ad account ID, the portfolio ID and a screenshot of the notice. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an ad account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send the ad account ID, the business portfolio ID and a screenshot of the notice.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.