Stuck in an identity verification loop on your ad account?

Common reasons the loop continues

• The profile name uses a nickname, a stylised name or a different spelling from the ID.
• The date of birth on the profile is different from the document.
• The photo is blurry, cropped or taken from a screen.
• The ID is not on the list accepted for your country.
• You are verifying the personal profile, but the request is for the business.
• Too many failed attempts in a short time.

What to try

1. Open the verification request from the notice itself rather than a saved link.
2. Use a mobile browser or the app you normally use, and a stable connection.
3. Check the accepted document types shown on that screen for your country.
4. Make sure the profile name and date of birth match, and fix them if they do not. Meta limits how often you can change them.
5. Upload one clear photo of each side and wait for the result before trying again.

When verification is not the real problem

Sometimes the identity request is only the visible part of a larger restriction, such as a hacked profile, a payment problem or a linked disabled account. If the upload succeeds and the ad account stays restricted, look at the notice in Account Quality for the actual reason.

How Unbanz helps

We check what Meta is asking you to verify, which asset it applies to and whether anything else is attached to the restriction. We never need your ID photo to be sent to us for the appeal. See also our guide on the Facebook ID upload request and our page on business verification rejected.

What to send

• The ad account ID and the business portfolio ID.
• A screenshot of the notice in Account Quality, with the date it appeared.
• What was running: the product or offer, the landing page and roughly how much was being spent per day.
• Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanz

1. Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
2. We tell you honestly whether we can help and what it costs.
3. We prepare the appeal and the supporting details, then send it through Meta’s official review.
4. We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.

Who this is for

• Advertisers whose ID upload fails repeatedly.
• People asked to confirm identity on a restricted ad account.
• Business owners with a name mismatch on their profile.

Staying safe

Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.

No passwords or login codes. We handle the process end to end; Meta makes the final decision.

Ad account questions people also ask (2026)

Business verification or ID check pending: what helps?

Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.

How long does an ad account review take?

Meta does not state one. While you wait, do not open new ad accounts or move spend to a fresh profile, which can be read as circumventing systems. Check Account Quality for status rather than resubmitting.

Country guides: US, UK, Canada, Netherlands, France.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.