Short answer
Verification is mostly matching. Meta compares what you typed with a document and your website. Small differences like “LLC” vs no “LLC”, or an old address, can fail it.
Why it gets rejected
- The legal name doesn’t match the document.
- The address is different, abbreviated or out of date.
- The document is blurry, cropped or the wrong kind.
- The domain isn’t verified or the website has no business details.
- The phone or email doesn’t match anything public about the business.
How to fix it
- Copy your legal name and address exactly from your registration document.
- Use a clean, full, in-date document.
- Make sure your website shows the same name, address, phone and email.
- Verify your domain in Business settings.
- Resubmit once, not five times.
Why it matters for ads
Unverified or failed verification is a common reason ad accounts stay restricted or can’t be reinstated. See Meta ad account restricted and Business Portfolio restricted.
How Unbanz helps
We look at what you submitted and the notice, and tell you honestly what to change. For restricted ad accounts we handle it through Meta’s official process. See ad account recovery and reviews.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID and a screenshot of the notice.
- We tell you honestly if we can help and what it costs. The price is agreed before work starts, and nothing is charged for asking.
- We prepare everything and handle it through the platform’s official process.
- We keep you posted until there’s a result. Payment is by card or crypto.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to sort it, asks you to log in through their link, or says they know someone at Meta, walk away. Unbanz never asks for logins and doesn’t claim any special access. We use the same official routes that are open to you, we just know them well and do the legwork properly.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram, Facebook and Snapchat account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.

