Be clear on shipping
State realistic delivery times where customers see them before they buy.
Home / Meta ad account help
Dropshipping store with a restricted ad account?
Dropshipping stores face extra scrutiny for shipping times, product claims and supplier images. This page is for owners whose ad accounts were flagged.
Meta treats unclear shipping, copied product images and exaggerated claims as risks, and dropshipping stores are often affected. Be accurate about delivery times, show real policies and fix claims, then request one review. Unbanz can prepare an honest appeal. Meta decides.
Use honest claims
Do not use before and after images, fake reviews or invented stock levels.
Show the supplier chain
Supplier invoices and order records help the reviewer see how orders are fulfilled.
Why dropshipping gets flagged
- Long delivery times that are not shown on the product page.
- Images copied from supplier or competitor sites.
- Products that look the same as ones already rejected.
- Several stores sharing one card, pixel or domain template.
- Support addresses that do not work.
Steps
- Update product pages with accurate delivery windows and return terms.
- Replace copied images and remove false urgency or stock counters.
- Make sure you have a working support email and a real business name.
- Keep stores separate: one card, one domain and one pixel per store where possible.
- Request the review, once, with a clear note on what you changed.
What to avoid
Do not open a new store and ad account to carry on after a disable. Meta can link them and treat it as circumventing systems, as covered in our page on circumventing systems notices.
How Unbanz helps
We read the notice and your store, tell you what stands out, and prepare an appeal. If the chance is slim we say so. Related: e-commerce stores and unacceptable business practices.
What to send
- The ad account ID and the business portfolio ID.
- A screenshot of the notice in Account Quality, with the date it appeared.
- What was running: the product or offer, the landing page and roughly how much was being spent per day.
- Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
- We tell you honestly whether we can help and what it costs.
- We prepare the appeal and the supporting details, then send it through Meta’s official review.
- We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Dropshipping store owners.
- Print on demand sellers.
- Merchants with long delivery times.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
Ad account questions people also ask (2026)
Business verification or ID check pending: what helps?
Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.
What are the usual reasons for an ad account restriction?
The common ones are a declined or disputed payment, a billing country or currency change, a sudden spend increase, repeated rejected ads, a login from a new device or country, unverified business details, or an admin whose personal profile is itself restricted. Account Quality usually names the policy.
Where do I request the review?
Go to Account Quality in Meta Business Suite (business.facebook.com/accountquality), select the ad account, and use Request review if it is shown. For a personal ad account, open Accounts Center, then Account status.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Is dropshipping allowed on Meta?
Yes, as long as the store and ads follow policy and the customer gets what was promised.
Why do dropshipping accounts get disabled so often?
Shipping expectations, product claims and shared setups across many stores increase the chance of a flag.
Can I use one ad account for several stores?
It adds risk. Each store should have its own clean setup.
Do I need to show supplier details?
Not publicly, but invoices and order records help in an appeal.
Do I need to share my Facebook or Meta login?
No. Your password and login codes stay with you. Unbanz works from the ad account ID, the portfolio ID and a screenshot of the notice. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an ad account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send the ad account ID, the business portfolio ID and a screenshot of the notice.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.