Note the date
Write down the day the notice appeared. The six-month window counts from the restriction.
Home / Meta ad account help
Your Meta ad account is disabled. What happens to the prepaid balance?
Prepaid funds sit on the account while it is disabled. The clock that matters is how long it stays ineligible.
A prepaid balance stays on a disabled ad account while the restriction is open. Meta says that if an account disabled for a policy violation stays ineligible for reinstatement for six months, unused prepaid funds may be forfeited where the law allows. So act early: read the notice, fix the cause and request a review.
Screenshot the balance
Save the billing page with the remaining prepaid amount and the account ID.
Do not top up
Adding more funds to a disabled account does not help the review.
What Meta says about prepaid funds
In Meta’s Business Help Center page on disabled or restricted ad accounts, Meta explains that an ad account disabled for a policy violation that remains ineligible for reinstatement for six months may lose unused prepaid funds, where the law allows. After that point the account can no longer be reinstated. Meta does not publish more detail than this, so treat the six months as the outer limit, not a target.
What to do in the first week
- Open Business Support Home and select the disabled ad account to read the reason given.
- Check whether your own profile or the business portfolio is also restricted. If it is, that may be the real blocker.
- Fix anything that can be fixed: payment details, a landing page, business verification.
- Request a review as an admin, once, with clear and accurate details.
- Save every notice, decision and email with its date.
If the review is rejected
A rejection does not always end things. Read the decision for another review option or a support route, and only go again with new information. See what to do after a rejected appeal and what happens to an unpaid balance.
What to send
- The ad account ID and the business portfolio ID, if you have one.
- A screenshot of the notice in Account Quality, with the date visible.
- What you were advertising and what changed just before the notice.
- Who the admins on the account are.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID and a screenshot of the notice.
- We tell you honestly whether this is something we can help with.
- We read the notice with you and prepare the appeal and the supporting details, to go through Meta’s own review.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Advertisers with prepaid funds on a disabled account.
- Agencies managing prepaid client accounts.
- Small businesses with a prepaid campaign budget.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Ad account questions people also ask (2026)
Business verification or ID check pending: what helps?
Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.
What are the usual reasons for an ad account restriction?
The common ones are a declined or disputed payment, a billing country or currency change, a sudden spend increase, repeated rejected ads, a login from a new device or country, unverified business details, or an admin whose personal profile is itself restricted. Account Quality usually names the policy.
Where do I request the review?
Go to Account Quality in Meta Business Suite (business.facebook.com/accountquality), select the ad account, and use Request review if it is shown. For a personal ad account, open Accounts Center, then Account status.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
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Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can I move the prepaid balance to another ad account?
Meta does not offer a self-serve transfer from a disabled account. Billing questions go through Meta’s own billing support.
Does spending the balance on a new account help?
No. Running ads from a new account to get around a restriction can be treated as circumventing and make things worse.
Who can request the review?
Meta says you must be an admin on the ad account to request a review.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a Meta ad account problem?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.