Campaigns stop
A disabled ad account pauses delivery. Clients notice as soon as delivery stops.
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White label recovery for ad agencies.
When an ad account is restricted, spend stops and the client wants answers. Here is how an ad agency can respond without building a recovery desk.
For an ad agency, a restricted or disabled ad account stops campaigns and puts the retainer under pressure. White label ad account recovery lets you respond under your own brand while Unbanz prepares the appeal behind the scenes. Meta decides the outcome, so no result can be promised.
Many assets, one problem
The restriction may sit on the ad account, the business portfolio, a Page or a profile.
Honest answers
You report where the appeal stands. You do not predict the outcome.
Last updated: November 2026
Where the restriction really sits
Ad agencies often start by assuming the ad account is the problem. In practice the restriction can sit on the ad account, the business portfolio, a Facebook Page or a personal profile that holds a role. Meta’s Account Quality area shows what is limited. Collect a screenshot of it before you contact anyone. The detail is in white label Facebook ad account recovery.
What to note before the handoff
| Item | Why it matters |
|---|---|
| The exact wording of the restriction | Different notices lead to different appeal routes |
| The date it appeared and what ran just before | Helps the appeal explain the situation honestly |
| Which assets show a warning | A Page, ad account or portfolio can each need its own request |
| Who the admins are on the business portfolio | The right person has to be able to complete checks |
| What the business sells | Some categories carry extra rules |
What stays with the agency
- The client conversation, including the hard one about paused spend.
- The decision on whether to move budget to other accounts that are in good standing.
- Any change to creative or landing pages the notice points to.
- The report to the client.
A recovery request is not a place for shortcuts. Do not open new accounts to dodge a restriction, and do not use another business’s assets to keep spending. That kind of workaround tends to make things worse, and it is not something Unbanz does.
A handoff routine for the media buying team
- Pause what is not already stopped and keep a record of live campaigns.
- Open Account Quality and screenshot every notice.
- Send the details to Unbanz with the date and the business details.
- Keep the client updated with plain facts.
- When there is a decision, update the plan for budgets.
Related pages for media buyers
Media buyers should also read white label Meta ad account recovery for media buyers, business portfolio recovery and the main agency ad account recovery page.
CLIENTS
What clients say
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Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
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Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
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Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Can an ad agency offer ad account recovery under its own name?
Yes. With white label, Unbanz prepares the appeal behind the scenes while the agency stays the contact and keeps the client relationship.
What should an ad agency collect first?
A screenshot of the Account Quality notices, the date, the admins on the business portfolio, and the client’s go-ahead. Never a password.
Will recovery restore my campaigns?
Nobody can promise that. Meta decides the appeal, and campaigns only run again if the restriction is lifted.
Should I open a new ad account while I wait?
Do not use new accounts to dodge a restriction. It can make matters worse. Talk to the client about moving budget only to accounts in good standing.
Does the client see Unbanz?
No. Unbanz works for the agency behind the scenes and never contacts the client.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.