Map the assets
Which ad accounts, pages and pixels are owned by you, and which are only shared.
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Your agency business portfolio is restricted. What about client accounts?
When the agency portfolio goes down, every client connected to it can feel it. Sort the assets before you appeal.
If your agency business portfolio is restricted, client ad accounts shared with it may stop delivering even when the client’s own assets are fine. List which assets sit in your portfolio and which belong to clients, appeal the portfolio from an admin profile, and let each client’s own admin handle any client-owned account.
Appeal the right thing
The portfolio restriction is appealed by your admins. Client-owned accounts by theirs.
Keep clients calm
A short update now saves a harder conversation later.
Owned or shared
Client accounts that the client owns and only shares with you usually stay under the client’s control. Accounts created inside your portfolio are yours, and a portfolio restriction reaches them directly. Knowing which is which decides who files what.
Containment for agencies
- Check every admin profile in the portfolio for its own restriction.
- Pause new client onboarding and new ad accounts until the review is decided.
- Remove access for anyone who no longer needs it.
- Ask clients to check their own portfolio status.
Working with Unbanz on it
Agencies can hand the portfolio and the affected client accounts to Unbanz under their own brand. Your clients deal only with you. See white label recovery for media buyers and how to tell a client their account is disabled.
What to send
- The ad account ID and the business portfolio ID, if you have one.
- A screenshot of the notice in Account Quality, with the date visible.
- What you were advertising and what changed just before the notice.
- Who the admins on the account are.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID and a screenshot of the notice.
- We tell you honestly whether this is something we can help with.
- We read the notice with you and prepare the appeal and the supporting details, to go through Meta’s own review.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Marketing and media buying agencies.
- Freelance media buyers with client accounts.
- In-house teams that manage several brands.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
See also
Agency Business Portfolio Disabled, All Client Ad Accounts Down.
CLIENTS
What clients say
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Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
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Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
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Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Will my clients know Unbanz is involved?
No. In white label work your agency stays the contact, and Unbanz works behind it.
Should clients appeal their own accounts?
If they own the account and it carries its own restriction, yes. Their admin has to request it.
Can we move client accounts out of our portfolio?
Client-owned accounts can be unshared. Accounts created in your portfolio cannot simply be moved while it is restricted.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a Meta ad account problem?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.