Check your own profile
If your personal profile is restricted from advertising, every new account inherits it.
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New Meta ad account disabled before your first ad?
New accounts get extra checks. A restriction before any ad runs usually points to the profile, payment or setup.
A new Meta ad account disabled before any ad ran is usually flagged by account signals, not ad content: a new or restricted personal profile, a card or billing country that does not fit, many accounts created at once, or a past restriction linked to you. Check your profile status first, then request a review.
Match payment and country
Card, billing country and business address should fit together.
Stop creating accounts
Each new account made after a restriction adds to the problem.
Common triggers
- A personal profile that is new, has little history or has its own restriction.
- A card that failed, belongs to someone else or was used on a restricted account.
- Several ad accounts or portfolios created in a short time.
- A link to an earlier restricted account through the same page, domain or device.
What to do
- Open Business Support Home and check your profile as well as the ad account.
- Complete any identity or security step that is shown.
- Correct payment and business details so they match.
- Request a review once, as an admin, and wait for the decision before doing anything else.
What not to do
Do not open more accounts or ask a friend to run the ads for you. Meta treats that as getting around a restriction. See making a new ad account after a ban and circumventing systems help.
What to send
- The ad account ID and the business portfolio ID, if you have one.
- A screenshot of the notice in Account Quality, with the date visible.
- What you were advertising and what changed just before the notice.
- Who the admins on the account are.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID and a screenshot of the notice.
- We tell you honestly whether this is something we can help with.
- We read the notice with you and prepare the appeal and the supporting details, to go through Meta’s own review.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- New advertisers setting up for the first time.
- Small businesses opening their first ad account.
- Freelancers setting up accounts for a client.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Ad account questions people also ask (2026)
Where do I request the review?
Go to Account Quality in Meta Business Suite (business.facebook.com/accountquality), select the ad account, and use Request review if it is shown. For a personal ad account, open Accounts Center, then Account status.
How long does an ad account review take?
Meta does not state one. While you wait, do not open new ad accounts or move spend to a fresh profile, which can be read as circumventing systems. Check Account Quality for status rather than resubmitting.
Business verification or ID check pending: what helps?
Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
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QUICK ANSWERS
Good to know.
Can a new account be disabled by mistake?
Yes. Automated checks are strict on new accounts, and some decisions are reversed after a review.
Should I verify my business first?
Business verification helps with trust. It does not lift a restriction on its own.
Does the card brand matter?
What matters is that the card works, belongs to you or the business, and fits the billing country.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a Meta ad account problem?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.