Check the charges
Compare the amount with the campaigns that ran before the notice.
Home / Meta ad account help
Disabled ad account with an unpaid balance?
A disabled account can still carry charges. This page is for advertisers who see an amount due on an account they cannot use.
Meta can still bill for ads that already ran, even when the account is disabled. Check the charges are genuine, then pay what you owe through Billing. A cleared balance helps a review, and an unpaid one can block it. You pay Meta directly. Unbanz prepares the appeal.
Pay Meta directly
Use the payment option in Billing. Never pay anyone else for it.
Keep proof
Save the receipt. It shows the account is in good standing in an appeal.
What you might see
- A balance due in Billing and payments with a payment method that failed.
- Charges for ads that delivered right before the disable.
- A request to pay before Meta allows a review.
- Charges you do not recognise, which may point to a hacked account.
What to do
- Open Billing and read the transactions line by line.
- If anything is unfamiliar, secure your profile and read our page on a hacked ad account.
- If the charges are real, pay them with a working card.
- If you cannot pay, record that and contact Meta billing support.
- Request the review after payment clears.
A word of caution
Do not send money to people who offer to unlock the account or clear the balance. Payments go to Meta through your own Billing page. Disputing charges with your bank while you ask for a review can make an appeal harder, so settle genuine charges first.
How Unbanz helps
We help prepare the appeal. We never take payments for Meta, and we never need card details. Read ad accounts restricted for payment for more.
What to send
- The ad account ID and the business portfolio ID.
- A screenshot of the notice in Account Quality, with the date it appeared.
- What was running: the product or offer, the landing page and roughly how much was being spent per day.
- Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
- We tell you honestly whether we can help and what it costs.
- We prepare the appeal and the supporting details, then send it through Meta’s official review.
- We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Advertisers who see an amount due on a disabled account.
- Businesses unsure which charges are real.
- Teams about to request a review.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
Ad account questions people also ask (2026)
Business verification or ID check pending: what helps?
Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.
What are the usual reasons for an ad account restriction?
The common ones are a declined or disputed payment, a billing country or currency change, a sudden spend increase, repeated rejected ads, a login from a new device or country, unverified business details, or an admin whose personal profile is itself restricted. Account Quality usually names the policy.
Where do I request the review?
Go to Account Quality in Meta Business Suite (business.facebook.com/accountquality), select the ad account, and use Request review if it is shown. For a personal ad account, open Accounts Center, then Account status.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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QUICK ANSWERS
Good to know.
Do I still have to pay for a disabled account?
If ads delivered before it was disabled, the charges can still apply. Check the transactions in Billing.
Can I dispute the charges with my bank?
You can, but it can harm an appeal. Understand the charges first.
What if I do not recognise the charges?
Secure the profile and look for unknown admins. This can point to a hack.
Does Unbanz handle Meta payments?
No. You pay Meta directly.
Do I need to share my Facebook or Meta login?
No. Your password and login codes stay with you. Unbanz works from the ad account ID, the portfolio ID and a screenshot of the notice. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an ad account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send the ad account ID, the business portfolio ID and a screenshot of the notice.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.