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Facebook Page restricted and cannot advertise?
Your ad account may be fine while the Page is the problem. This page is for advertisers whose Page cannot run ads, boost posts or be selected in campaigns.
A Page can be restricted from advertising while the ad account stays active. Check Page quality and Account Quality for the notice, remove posts that broke a rule, secure the Page admins and request a review for the Page. Unbanz can prepare the appeal if it is denied.
Remove the cause
Delete or edit posts and ads that broke policy before you request a review.
Secure the Page
Check admins, turn on two-factor and remove old access.
Reasons a Page loses advertising access
- Posts or ads that broke community standards or advertising policy.
- The Page was impersonating another business or person.
- Name or category changes that looked like an attempt to avoid a past restriction.
- A hacked admin profile posting spam.
- Many reports or a pattern of removed content.
What to do
- Check the Page quality screen and the notice in Account Quality.
- Remove posts and ads that Meta flagged.
- Make sure the Page name and category match the real business and that the About section is complete.
- Check admins and recent logins.
- Request the review, or follow the appeal link on the notice.
If the Page was taken over
If someone else got into the Page, secure it before anything else and read what to do when an ad account is hacked. Cleaning up what the intruder posted is part of the review.
How Unbanz helps
We read the notices for the Page and the ad account, work out what is flagged, and prepare the appeal. You can read more in our guide to restricted ad accounts.
What to send
- The ad account ID and the business portfolio ID.
- A screenshot of the notice in Account Quality, with the date it appeared.
- What was running: the product or offer, the landing page and roughly how much was being spent per day.
- Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
- We tell you honestly whether we can help and what it costs.
- We prepare the appeal and the supporting details, then send it through Meta’s official review.
- We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Page owners who cannot boost or advertise.
- Admins who see Page restricted warnings.
- Businesses whose Page was recently taken over.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
Ad account questions people also ask (2026)
Where do I request the review?
Go to Account Quality in Meta Business Suite (business.facebook.com/accountquality), select the ad account, and use Request review if it is shown. For a personal ad account, open Accounts Center, then Account status.
How long does an ad account review take?
Meta does not state one. While you wait, do not open new ad accounts or move spend to a fresh profile, which can be read as circumventing systems. Check Account Quality for status rather than resubmitting.
Business verification or ID check pending: what helps?
Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Why can I not select my Page in Ads Manager?
The Page may be restricted from advertising, unpublished, or you may not have the right role on it.
Can I advertise without a Page?
Meta ads need a Page or an Instagram account to run from, so a restricted Page is a real block.
Should I create a new Page?
Not as a way around a restriction. A new Page tied to the same business can be restricted as well.
Does a Page restriction affect Instagram?
It can, if the accounts are connected. Check Account Quality for both.
Do I need to share my Facebook or Meta login?
No. Your password and login codes stay with you. Unbanz works from the ad account ID, the portfolio ID and a screenshot of the notice. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an ad account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send the ad account ID, the business portfolio ID and a screenshot of the notice.