My Facebook ad account was hacked and then disabled.

Secure the hacked profile first, then remove the attacker from your Business Portfolio, then request review of the ad account. Doing it in that order matters, because Meta won’t restore ads while the admin profile is still compromised.

Will Meta refund ads the hacker ran?

Sometimes, through billing support or your bank. Contact both.

Can I appeal while still hacked?

Secure the account first. Otherwise the review is likely to fail.

Do you need my login?

No. Your password and codes stay with you.

How much does Unbanz charge?

It depends on the account and the issue. You get the price in the chat before any work starts, and nothing is charged for asking. Pricing details: https://unbanz.com/pricing/

Facebook Ad Account Hacked and Disabled: What to Do

Short answer

A common pattern: someone gets into an admin’s Facebook profile, runs scam or crypto ads on your card, and Meta disables the account for policy violations or unusual payment activity.

Steps in order

Recover your profile at facebook.com/hacked and change passwords.
Turn on two-factor with an authenticator app.
In Business settings, remove unknown people, partners and apps.
Call your bank about the charges and freeze the card.
Then request review in Account Quality and mention the hack briefly.

What to avoid

Requesting review while the attacker still has access.
Giving anyone else admin access to “fix” it.
Opening a new portfolio to start fresh.

How Unbanz helps

We help sort the order of steps and handle the review through Meta’s official process. You keep your logins. See ad account recovery and reviews.

How it works with Unbanz

Message us on WhatsApp or email with the ad account ID and a screenshot of the notice.
We tell you honestly if we can help and what it costs. The price is agreed before work starts, and nothing is charged for asking.
We prepare everything and handle it through the platform’s official process.
We keep you posted until there’s a result. Payment is by card or crypto.

Staying safe

Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to sort it, asks you to log in through their link, or says they know someone at Meta, walk away. Unbanz never asks for logins and doesn’t claim any special access. We use the same official routes that are open to you, we just know them well and do the legwork properly.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram, Facebook and Snapchat account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.