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Home / Meta ad account help
Lost ad account access after someone left?
The ad account is yours, but the only admin was the employee, freelancer or agency who set it up. This page is for owners locked out in that way.
If the admin who created the ad account is gone, you may need to prove ownership. Check whether another admin on the portfolio can add you. If not, gather business proof and request access through Meta’s official routes. Unbanz can prepare the evidence and the request.
Check the ad account owner
The ad account can be owned by a portfolio you do not control.
Prepare proof
Registration, invoices and emails that show the business owns the account.
Who really owns the ad account
Every ad account belongs to a business portfolio or to a personal profile. If an employee created it under their own profile, they are the owner in Meta’s view, even if the business pays the bills. Check Billing for a payment method and Business settings for the portfolio.
Steps
- Ask the former admin, politely and in writing, to add you or transfer ownership.
- Check who else has admin access in the portfolio.
- Look in your email for Meta notices about the ad account, since they identify the owner.
- Gather proof of ownership: company registration, billing receipts and contracts.
- Request access through the official recovery route if you cannot get in.
What to avoid
- Logging in with the former employee’s password without permission.
- Asking someone to hand over an account for money.
- Opening a new ad account and trying to move spend.
How Unbanz helps
We help you organise the proof and write the request. The official routes are the same ones open to you. Read the guide on lost admin access and our page on who can recover a disabled ad account.
What to send
- The ad account ID and the business portfolio ID.
- A screenshot of the notice in Account Quality, with the date it appeared.
- What was running: the product or offer, the landing page and roughly how much was being spent per day.
- Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
- We tell you honestly whether we can help and what it costs.
- We prepare the appeal and the supporting details, then send it through Meta’s official review.
- We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Business owners locked out after a staff change.
- Companies that ended a contract with an agency or freelancer.
- Founders who set up ads under a personal profile.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
Ad account questions people also ask (2026)
What are the usual reasons for an ad account restriction?
The common ones are a declined or disputed payment, a billing country or currency change, a sudden spend increase, repeated rejected ads, a login from a new device or country, unverified business details, or an admin whose personal profile is itself restricted. Account Quality usually names the policy.
Where do I request the review?
Go to Account Quality in Meta Business Suite (business.facebook.com/accountquality), select the ad account, and use Request review if it is shown. For a personal ad account, open Accounts Center, then Account status.
How long does an ad account review take?
Meta does not state one. While you wait, do not open new ad accounts or move spend to a fresh profile, which can be read as circumventing systems. Check Account Quality for status rather than resubmitting.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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QUICK ANSWERS
Good to know.
Can I take over an ad account created by a former employee?
Not directly. Ownership follows the profile or portfolio that created it. You need access from an admin or approval from Meta.
What proof helps?
Company registration, invoices, bank statements showing ad spend and emails about the account.
How do I stop this happening again?
Keep at least two trusted admins on the portfolio and create ad accounts inside the business portfolio.
Should I contact the former employee?
Yes, in writing. A simple request often settles it.
Do I need to share my Facebook or Meta login?
No. Your password and login codes stay with you. Unbanz works from the ad account ID, the portfolio ID and a screenshot of the notice. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an ad account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send the ad account ID, the business portfolio ID and a screenshot of the notice.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.