Find the owner
Check whether the ad account sits in the client portfolio or in yours. The route to appeal depends on it.
Home / Meta ad account help
A client ad account was disabled. What now?
When you manage ads for clients, one disabled account can threaten several others. This page is for agencies and media buyers who need to act in the right order.
Start by finding who owns the ad account, what the notice says and whether it is linked to your own portfolio or other clients. Pause risky changes, tell the client plainly, and request one review with proof of the client relationship. Unbanz can prepare the appeal and the explanation.
Protect the rest
Look for shared admins, cards or pixels across your clients before anything spreads.
Tell the client
Give them the notice, the date and the plan. Clear communication prevents panic moves.
Why agency accounts are exposed
- One agency profile is admin on many ad accounts, so a flag on the profile touches all of them.
- Cards are reused across clients.
- Pixels and domains are shared.
- New client accounts are scaled quickly.
- Clients make changes without telling you.
Immediate steps
- Screenshot the notice and note which asset it names.
- Check whether other client accounts show warnings in Account Quality.
- Remove unneeded admins and make sure each client has its own payment method.
- Collect proof of the relationship: contract, invoices and the client’s business details.
- Request the review from the right portfolio, once.
What to say in the appeal
Explain that you manage ads on behalf of the business, who the business is, what it sells, and what you changed. Reviewers need to see that the account is run by a real company and that you act with its permission.
How Unbanz helps
We work with agencies and media buyers and can prepare client appeals under your own name or discreetly. See our pages on agency ad account recovery and the guide to agency access on Meta.
What to send
- The ad account ID and the business portfolio ID.
- A screenshot of the notice in Account Quality, with the date it appeared.
- What was running: the product or offer, the landing page and roughly how much was being spent per day.
- Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.
- Whether the account sits in your portfolio or the client’s, and who the admins are.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
- We tell you honestly whether we can help and what it costs.
- We prepare the appeal and the supporting details, then send it through Meta’s official review.
- We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Agencies managing client ad accounts.
- Freelance media buyers.
- In-house teams running ads for several brands.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
See also
Client’s Ad Account Restricted and the Agency Is Admin: What to Do.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
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Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Who should appeal, the agency or the client?
Usually the portfolio owner. If the ad account is in the client’s portfolio, the client needs to be involved.
Will a client ad account restriction spread to my other clients?
It can if they share admins, cards, pixels or a portfolio. Separate them where you can.
Should I tell the client everything?
Yes. Give them the notice and the plan, and ask for any proof you need.
Can Unbanz work white label?
Yes. We can prepare the appeal for your agency to send under your own name.
Do I need to share my Facebook or Meta login?
No. Your password and login codes stay with you. Unbanz works from the ad account ID, the portfolio ID and a screenshot of the notice. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an ad account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send the ad account ID, the business portfolio ID and a screenshot of the notice.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.