Verify the domain
Domain verification ties your site to your portfolio.
Home / Meta ad account help
Ad account disabled after changing your domain or business name?
A rebrand or a new website is a normal business event, but it can look unusual to Meta. This page is for advertisers who changed a name or domain and then lost their ad account.
A sudden new domain, brand or Page name can look like an attempt to start over after a restriction. Verify the domain, make the website and business details match, and request a review that explains the change plainly. Unbanz can prepare the appeal and supporting documents.
Match the details
Legal name, site and Page name should be consistent.
Explain the change
A short explanation with proof, for example a registration update, is enough.
Why a change triggers a check
- The ad account was restricted before and the new domain looks like a restart.
- The new site has the same products and layout as a restricted one.
- The landing page changed after the ad was approved.
- The Page name changed several times in a short period.
What to do
- Verify the new domain in business settings.
- Update the Page name only through Meta’s official change process.
- Make sure the website shows the same legal name and contact details.
- Pause ads that point to the old domain or pages that no longer exist.
- Request the review and attach proof of the change, such as a registration document or invoice.
What not to do
Do not move ads to a clean domain to avoid a review. Reviewers can connect them, and it looks like what circumventing notices describe. See our page on circumventing systems notices.
How Unbanz helps
We build a short, clear timeline of the change and write the appeal around it. Read the guide to domain verification too.
What to send
- The ad account ID and the business portfolio ID.
- A screenshot of the notice in Account Quality, with the date it appeared.
- What was running: the product or offer, the landing page and roughly how much was being spent per day.
- Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
- We tell you honestly whether we can help and what it costs.
- We prepare the appeal and the supporting details, then send it through Meta’s official review.
- We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Businesses that rebranded or moved site.
- Stores that migrated platform.
- Advertisers who changed Page names.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
Ad account questions people also ask (2026)
Business verification or ID check pending: what helps?
Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.
What are the usual reasons for an ad account restriction?
The common ones are a declined or disputed payment, a billing country or currency change, a sudden spend increase, repeated rejected ads, a login from a new device or country, unverified business details, or an admin whose personal profile is itself restricted. Account Quality usually names the policy.
Where do I request the review?
Go to Account Quality in Meta Business Suite (business.facebook.com/accountquality), select the ad account, and use Request review if it is shown. For a personal ad account, open Accounts Center, then Account status.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can changing my domain get my ad account disabled?
It can lead to extra checks, especially if the account has a restricted history.
Do I need to verify the new domain?
It is recommended and required for some features. It helps tie the site to your business.
Should I keep the old domain live?
Keep it live with a redirect where possible, so ads and customers do not hit dead pages.
Will Meta accept a rebrand?
A real rebrand with proof is normal. Meta decides each review.
Do I need to share my Facebook or Meta login?
No. Your password and login codes stay with you. Unbanz works from the ad account ID, the portfolio ID and a screenshot of the notice. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an ad account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send the ad account ID, the business portfolio ID and a screenshot of the notice.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.