Ad account disabled or restricted in the United Arab Emirates?

Checks specific to the United Arab Emirates

• Use the legal name and licence number from your trade licence or free zone licence.
• Add your TRN in billing if you are registered for VAT.
• Keep the ad account currency consistent with how you invoice, for example AED.
• Make sure the website shows a UAE address or a clear contact route.
• Make sure signatories and admins match the business.

Regulated advertising in UAE

Health, finance, real estate, alcohol and gambling ads are regulated in the UAE and some categories are not allowed. Check your ads and pages against Meta’s policies and local rules before you appeal.

First steps, in order

1. Open Account Quality and screenshot the notice and the date.
2. Check the people on the portfolio and remove any admin you do not know. Turn on two-factor for the rest.
3. Clear any unpaid balance and make sure the payment method is yours and current.
4. Check the business name, address and website match your UAE registration.
5. Request the review once, with a short note on what you sell and what you changed.

Free zones, agencies and regional work

Many UAE companies advertise across the Gulf from a free zone entity. Meta may see billing in one country and customers in another. Explain the structure in the appeal and keep each team member on a profile of their own.

How Unbanz helps

We help UAE businesses get the documents in line and prepare the appeal for Meta’s official review. You can read about the notice types on our page on restricted versus disabled and the main service page for disabled ad accounts. Meta makes the final decision.

What to send

• The ad account ID and the business portfolio ID.
• A screenshot of the notice in Account Quality, with the date it appeared.
• What was running: the product or offer, the landing page and roughly how much was being spent per day.
• Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanz

1. Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
2. We tell you honestly whether we can help and what it costs.
3. We prepare the appeal and the supporting details, then send it through Meta’s official review.
4. We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.

Who this is for

• UAE companies on mainland and free zone licences.
• Agencies serving Gulf clients.
• Real estate and e-commerce brands in Dubai and Abu Dhabi.

Staying safe

Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.

No passwords or login codes. We handle the process end to end; Meta makes the final decision.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.