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Ad account restricted after adding a new admin?
Giving someone access to your ad account is routine, but the person you added can carry their own history. This page is for owners who added a person and then got a restriction.
Meta looks at everyone with access. If the new person has a restricted profile, runs other flagged ad accounts or logs in from unusual places, your account can be affected. Remove them if you can, secure the portfolio, and request a review that explains who they are.
Limit permissions
Give the minimum role they need instead of full control.
Keep a record
Note who you added, when and why.
How a new person can cause trouble
- Their profile is restricted or has a history of violations.
- They manage other ad accounts that were disabled.
- They log in from several places or share the profile.
- A hacked profile was added without you knowing it.
Steps
- Open the people list and check who was added and when.
- Remove anyone you do not know or no longer need.
- Reduce roles to the minimum.
- Turn on two-factor for the admins who remain.
- Request the review and say who the person was and why you added them.
Good habits
Add people with their own real profiles. Do not share logins. Write down who has access and review the list each quarter. Keep at least two trusted admins on the portfolio so one flagged profile does not block everything.
How Unbanz helps
We read the notice, check who has access and prepare the appeal. See also cannot add ad accounts and hacked ad accounts.
What to send
- The ad account ID and the business portfolio ID.
- A screenshot of the notice in Account Quality, with the date it appeared.
- What was running: the product or offer, the landing page and roughly how much was being spent per day.
- Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
- We tell you honestly whether we can help and what it costs.
- We prepare the appeal and the supporting details, then send it through Meta’s official review.
- We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Owners who added a freelancer or agency.
- Companies that onboarded new staff.
- Anyone who finds an unknown admin on the portfolio.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
Ad account questions people also ask (2026)
Business verification or ID check pending: what helps?
Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.
What are the usual reasons for an ad account restriction?
The common ones are a declined or disputed payment, a billing country or currency change, a sudden spend increase, repeated rejected ads, a login from a new device or country, unverified business details, or an admin whose personal profile is itself restricted. Account Quality usually names the policy.
Where do I request the review?
Go to Account Quality in Meta Business Suite (business.facebook.com/accountquality), select the ad account, and use Request review if it is shown. For a personal ad account, open Accounts Center, then Account status.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can adding a freelancer cause a restriction?
It can if their profile is flagged or linked to flagged accounts.
Should I remove the new admin?
If you did not authorise them, yes. If they are trusted, explain it in the review.
How many admins should I have?
At least two trusted people, each with their own profile.
Can Unbanz be added as an admin?
We do not ask for access to your accounts. We work from IDs and screenshots.
Do I need to share my Facebook or Meta login?
No. Your password and login codes stay with you. Unbanz works from the ad account ID, the portfolio ID and a screenshot of the notice. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an ad account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send the ad account ID, the business portfolio ID and a screenshot of the notice.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.