Be clear on trials
State the price, the trial length and what happens after, before the user signs up.
Home / Meta ad account help
SaaS or B2B company with a restricted ad account?
Software and B2B ads are not always flagged for obvious reasons. This page is for software, service and B2B firms whose ad accounts were restricted.
SaaS and B2B accounts are usually flagged for free trial terms that are not clear, data use in pixel events, a new domain or a payment issue. Check your pricing page, trial terms and event setup, then request one review. Unbanz can prepare the appeal with company proof.
Watch event data
Do not send emails, names or sensitive details through pixel events.
Prove the company
Registration, a real domain email and a LinkedIn company page support the appeal.
What gets SaaS accounts flagged
- Trials that start billing without a clear notice.
- Claims about performance, security or savings without support.
- Pixel events that carry user details.
- Cold lists uploaded as custom audiences without consent.
- A landing page on a domain that is not verified.
Steps
- Review the signup flow from ad to account creation.
- Make pricing, trial and cancellation terms obvious.
- Check Events Manager and remove personal data from event parameters.
- Verify your domain in business settings.
- Request the review once, with the company details.
B2B audiences
Custom audiences must come from lists you have the right to use. Meta can restrict accounts that upload purchased lists. Keep a record of how each list was collected. Read pixel and dataset restrictions for the event side.
How Unbanz helps
We read the notice, your signup flow and the event setup, and prepare the appeal. Our agency page covers teams that run B2B ads for clients.
What to send
- The ad account ID and the business portfolio ID.
- A screenshot of the notice in Account Quality, with the date it appeared.
- What was running: the product or offer, the landing page and roughly how much was being spent per day.
- Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
- We tell you honestly whether we can help and what it costs.
- We prepare the appeal and the supporting details, then send it through Meta’s official review.
- We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- SaaS and software companies.
- B2B service firms.
- Startups running paid acquisition.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
Ad account questions people also ask (2026)
How long does an ad account review take?
Meta does not state one. While you wait, do not open new ad accounts or move spend to a fresh profile, which can be read as circumventing systems. Check Account Quality for status rather than resubmitting.
Business verification or ID check pending: what helps?
Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.
What are the usual reasons for an ad account restriction?
The common ones are a declined or disputed payment, a billing country or currency change, a sudden spend increase, repeated rejected ads, a login from a new device or country, unverified business details, or an admin whose personal profile is itself restricted. Account Quality usually names the policy.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can a free trial cause a restriction?
Unclear trial terms can lead to rejections and, if repeated, restrictions.
Is uploading a customer list allowed?
Only lists you have the right to use. Do not upload bought lists.
Should we verify our domain?
Yes, it is a good habit and needed for some features.
Does it matter who the admin is?
Yes. Use real team profiles in the company portfolio.
Do I need to share my Facebook or Meta login?
No. Your password and login codes stay with you. Unbanz works from the ad account ID, the portfolio ID and a screenshot of the notice. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an ad account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send the ad account ID, the business portfolio ID and a screenshot of the notice.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.