Check the catalog
A single prohibited or mis-priced item in a feed can lead to wider action.
Home / Meta ad account help
Online store with a restricted or disabled ad account?
Stores depend on ads for daily sales, so a restricted account hurts quickly. This page is for store owners whose ad account, catalog or Page was flagged.
Online stores are usually flagged for misleading offers, product catalog items, slow or incomplete store pages or payment problems. Read the notice, check the products and store pages, fix them, then request one review. Unbanz can prepare the appeal with order and supplier proof.
Check the store pages
Contact, shipping, returns and privacy pages should exist and match the offer.
Bring order proof
Recent orders, invoices and supplier receipts show the store is real.
What store accounts get flagged for
- Product claims that are not supported, or copied images.
- Prices in the ad that differ from checkout.
- Shipping times that are far longer than the page says.
- Restricted or prohibited products in a catalog.
- Failed payments on a card used across several stores.
What to check on the store
- Open the store on mobile as a customer and walk from the ad to checkout.
- Match the price, the product and the shipping terms in the ad.
- Check that the policy pages exist and the contact details work.
- Check the catalog feed for rejected items and remove them.
- Clean up the checkout for unexpected extra fees.
What goes into the appeal
Business name and country, what you sell, where it ships from, how customers reach you, and the changes you made. Attach order examples and a supplier invoice. Avoid long arguments about revenue. Meta makes the final decision on every review.
How Unbanz helps
We go through the notice, the ad and the store, and prepare the appeal. We do not suggest hiding or swapping pages. For more detail see our pages on Advantage+ campaigns and dropshipping stores.
What to send
- The ad account ID and the business portfolio ID.
- A screenshot of the notice in Account Quality, with the date it appeared.
- What was running: the product or offer, the landing page and roughly how much was being spent per day.
- Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.
- A link to the store and an example of a recent order or invoice.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
- We tell you honestly whether we can help and what it costs.
- We prepare the appeal and the supporting details, then send it through Meta’s official review.
- We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Shopify, WooCommerce and other store owners.
- Brands with large catalogs.
- Sellers who rely on Meta for most sales.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
Ad account questions people also ask (2026)
Where do I request the review?
Go to Account Quality in Meta Business Suite (business.facebook.com/accountquality), select the ad account, and use Request review if it is shown. For a personal ad account, open Accounts Center, then Account status.
How long does an ad account review take?
Meta does not state one. While you wait, do not open new ad accounts or move spend to a fresh profile, which can be read as circumventing systems. Check Account Quality for status rather than resubmitting.
Business verification or ID check pending: what helps?
Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Why was my store ad account disabled?
Common reasons are misleading offers, catalog or landing page problems, or payment issues. The notice and rejection history give the best clues.
Can I keep selling while the account is restricted?
Yes, through other channels. Do not create new ad accounts to continue the same ads.
Does my Shopify or WooCommerce store need anything special?
Make sure policy pages, contact details and checkout all work and match the ads.
Will Unbanz run my ads?
No. We help with restrictions and appeals.
Do I need to share my Facebook or Meta login?
No. Your password and login codes stay with you. Unbanz works from the ad account ID, the portfolio ID and a screenshot of the notice. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an ad account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send the ad account ID, the business portfolio ID and a screenshot of the notice.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.