Confirm the flag
Account Quality shows what Meta flagged. Sometimes it is a single ad, your profile or the portfolio, not the whole business.
Home / Meta ad account help
Ad account disabled by mistake?
Automated systems make errors, and plenty of honest advertisers get flagged. This page is for people who ran clean ads and cannot see what they did wrong.
If your ad account was disabled and you cannot find a reason, start by confirming what Meta actually flagged in Account Quality. Then request a review with proof that you are a real business running allowed ads. A calm, specific appeal works better than a long complaint.
Gather proof
Business registration, website, invoices and screenshots of your ads show you are what you say you are.
Keep it short
One review request with clear facts. Long emotional messages and repeated requests do not help.
Signs it may be a wrong flag
- The ads that ran were ordinary products or services with accurate claims.
- Nothing changed recently: same card, same admins, same landing page.
- There was no earlier rejection or warning in Account Quality.
- The notice is general and does not point to an ad or a policy.
Check before you argue
Even when it feels like a mistake, look for the small things that tip automated checks. A landing page that is slow or broken, a missing privacy page, an ad that mentions a personal attribute, a profile that logged in from a new place, or a sudden jump in daily spend are common. Fix what you find, then say so in the appeal.
What goes into a good appeal
- Who you are: the business name, what you sell and where you operate.
- What you were advertising, with the ad and the landing page.
- What you believe was flagged, and what you checked or changed.
- Proof: registration, website, product photos, invoices.
- A request for a human to look again.
How Unbanz helps
We read the notice and the account timeline with you, point out what could have triggered the flag, and write the appeal. Then we send it through Meta’s official review. If we think a review will not help, we say so before you pay. Related: disabled without warning and no request review button.
What to send
- The ad account ID and the business portfolio ID.
- A screenshot of the notice in Account Quality, with the date it appeared.
- What was running: the product or offer, the landing page and roughly how much was being spent per day.
- Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
- We tell you honestly whether we can help and what it costs.
- We prepare the appeal and the supporting details, then send it through Meta’s official review.
- We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Honest advertisers who cannot see what went wrong.
- Shops and service businesses with a clean ad history.
- Teams whose ad account was disabled the same day they launched.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
Ad account questions people also ask (2026)
How long does an ad account review take?
Meta does not state one. While you wait, do not open new ad accounts or move spend to a fresh profile, which can be read as circumventing systems. Check Account Quality for status rather than resubmitting.
Business verification or ID check pending: what helps?
Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.
What are the usual reasons for an ad account restriction?
The common ones are a declined or disputed payment, a billing country or currency change, a sudden spend increase, repeated rejected ads, a login from a new device or country, unverified business details, or an admin whose personal profile is itself restricted. Account Quality usually names the policy.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
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Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can Meta disable an ad account by mistake?
Yes. Automated systems make wrong calls. A review by a person can change the outcome, though Meta makes the final decision.
Why is there no reason in the notice?
Meta often keeps the wording general. Account Quality and the account history give better clues.
Should I contact Meta support first?
If the support route is open to you, use it and keep the reply. If it is not, a formal review request in Account Quality is the main route.
How many times should I appeal?
Once, done properly. Repeating the same request does not add anything and can slow things down.
Do I need to share my Facebook or Meta login?
No. Your password and login codes stay with you. Unbanz works from the ad account ID, the portfolio ID and a screenshot of the notice. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an ad account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send the ad account ID, the business portfolio ID and a screenshot of the notice.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.