Promises
No one controls the platform’s decision.
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Red flags when an agency picks a recovery provider.
Your client’s account and your reputation both depend on who you hand the work to. These are the warning signs.
Warning signs of a poor recovery provider: promised or certain results, requests for passwords or codes, pressure to pay by gift card, talk of buying accounts and refusal to explain the process. If you see any of them, step away.
Passwords
A genuine provider never needs one.
Pressure
Urgency and secrecy are signs of trouble.
Last updated: November 2026
The red flags
| Red flag | Why it matters |
|---|---|
| “Certain recovery” or sure results | The platform decides, so the claim is false |
| Requests for a password or login code | Gives away access to the client’s account |
| Offers to buy, sell or supply accounts | Against the rules and risky |
| Payment by gift card only | Hard to trace and common in scams |
| Talk of fake or mass reports | Breaks the rules and can backfire |
| Cannot explain the process in plain words | Often means there is no process |
| No clear refund policy where one applies | Leaves you carrying the loss |
Questions to ask any provider
- What routes do you use, in plain words?
- What do you need from the client, and what never?
- What do you do if the platform says no?
- Do you contact my client?
- How do you handle confidentiality?
- What are the terms, in writing?
How Unbanz answers these
Unbanz uses the platform’s official routes and, for Facebook and Instagram cases, its contacts at Meta. It never asks for passwords or codes, does not buy or sell accounts, uses no fake or mass reports and promises no results. The refund policy applies to Instagram username claims: a 100% refund if a claim fails.
If you already hit one
Stop sending details, change any passwords you shared and warn the client. Read how to choose a white label recovery partner for a fuller checklist.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
What is the biggest red flag?
A promise of a certain result. No outside provider controls the platform’s decision.
Should a provider ever need a password?
No. Passwords and login codes stay with the account owner.
Is paying by gift card normal?
No. It is a common sign of a scam.
What if a provider says they know someone inside Meta?
Walk away. It is not a legitimate route.
How do I check a provider?
Ask the six questions on this page and get the terms in writing.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.