Match the screen
Each notice has its own route.
Home / Facebook account help
Which Facebook notice are you looking at?
Facebook uses different screens for different problems. The wording tells you where to go next.
Facebook shows a different screen for each problem. A disabled account has a disagree or appeal option on the notice. An identity check asks for an ID that matches your profile name. A hacked account starts at facebook.com/hacked. Lost email, phone or two-factor access goes through the login help flow. Match your screen below and take that route once. Meta makes the final decision.
Same device
Appeal from the phone or computer you normally use.
Keep proof
Screenshot every notice with the date.
Notices by type
“Your account has been disabled”
Facebook says the account broke its rules. Use the appeal on the notice. See the disabled appeal guide.
Hacked and used for spam
Posts or messages you did not send, then a restriction. Secure the account first. See disabled after spam from a hack and hacked Facebook recovery.
Confirm your identity
Facebook asks for an ID or a video selfie. Upload an ID that matches the profile name. See Facebook ID upload request.
No access to the email or phone
Codes go to an old address or number. Use the login help options. See lost access to email or phone.
Lost two-factor codes
The password works but the code does not arrive. See lost two-factor access and two-factor lockout recovery.
Page hacked, admin removed
Someone took over a Page you managed. See Page hacked, admin removed.
If you are in the US, UK or EU
The appeal route is the same everywhere. EU users can also use Digital Services Act routes after the internal appeal. See disabled in the US, disabled in the UK, ID checks in the UK, lost email or phone in the UK and EU and DSA appeal rights.
Not sure which one you have?
Want it done for you? See fixed fees for Facebook account recovery. Your password stays with you.
Exact notice texts
More notice texts
More Facebook notices explained
Restrictions and warnings
Related
See Facebook disabled appeal, Lost email or phone, Facebook account recovery, What to send us.
What to send
- Your profile link or username.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your profile link and a screenshot of the message.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We prepare the appeal and the supporting details, to go through Facebook’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Facebook users in United States, United Kingdom, Germany.
- Businesses and creators whose account carries their work.
- Anyone who has tried the official route and is stuck.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Does a disabled Facebook account affect my Instagram?
It can, when both are in the same Accounts Center. Check each one.
Should I open a new Facebook account while I wait?
No. A new account on the same device can be linked to the disabled one.
Do I need to share my password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.