“We received your information”: what this Facebook notice means

You saw this exact message. Here is what it usually means and what to do next.

Updated 13 November 2026

“We received your information” means your appeal or ID arrived, not that it was approved. Do not send the same appeal again and again. Keep the confirmation, watch your email and the Support Inbox, and wait for the decision. Meta makes the final decision.

Screenshot

Keep the notice and date.

One appeal

Plain words, once.

No new accounts

Wait for the decision.

What it usually means

This message confirms Facebook got your appeal or ID. It does not mean a decision was made. Reviews can take a varying amount of time, and Facebook does not share a set timeline.

The first hour

Screenshot the confirmation and note the date.
Do not resubmit the same form repeatedly.
Watch your email and the Support Inbox.
Do not open a new account while waiting.

Official links

Link	What it is for
Personal account suspended or disabled www.facebook.com/help/103873106370583	Meta’s page on suspended and disabled personal profiles. It explains the appeal window and that the appeal starts from the notice you see when you log in.
Hacked Facebook account www.facebook.com/hacked	For a takeover: password, email, phone or name changed, or posts and messages you did not send.
Find your account www.facebook.com/login/identify	Password reset by email, phone or username. Start here if you see no disabled or suspended message.
Phone support www.facebook.com/help/1088016719924954	Meta says it has no general phone line for customer service. Anyone calling or messaging you as “Meta support” is very likely a scammer.

Before you open any link

Screenshot the full notice, with the date.
Use the phone or computer you usually log in from, without a VPN.
Appeal once, in plain words. Repeated appeals do not help.
Do not make a new account while you wait.
Never give your password or login codes to anyone. Unbanz never asks for them.

What to send us

Message us on WhatsApp or email team@unbanz.com with:

The username or profile link.
A screenshot of the exact notice, with the date.
What you already tried (appeal, ID upload, verification).
Never your password or login codes.

Want it done for you?

If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.

Meta appeal links directory, Instagram notice types, Facebook notice types.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.

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