What to do first
Don’t start with the Page; start with you. Change your personal Facebook password, log out other sessions and check your email for notices. Hackers often take a Page by compromising an admin’s profile, so the profile is the open door.
Take screenshots of the Page, its public posts and any ads. Note the date you lost access.
Step 1: Check whether you still have any access
Look at the Page in your profile switcher, and in Meta Business Suite and any business portfolio. If you still have some role, you may be able to remove unknown admins, but only people with full control can make that change. Check linked Instagram accounts and ad accounts too.
Step 2: Follow Facebook’s hacked Page steps
Facebook’s Help Center has a dedicated article for a hacked Page. It covers securing your account, removing unknown admins and reviewing recent activity. Work through it while you’re logged into your own profile on a device you’ve used before.
Step 3: Use the Page Admin Dispute if you’re locked out
If you’ve been removed and no one can add you back, Meta’s Business Help Center has a Page Admin Dispute form reached through Business Support Home. It asks for identification, proof that you own or run the Page and a signed attestation. Gather these before you start, and be accurate; false documents end the request.
Step 4: Contain the damage
- Check the linked ad account for charges you didn’t make and tell your bank or card provider about any.
- Warn followers on another channel not to trust new offers from the Page.
- Report scam posts or ads from the Page.
- Check Instagram, WhatsApp and catalog links tied to the Page.
How these takeovers usually happen
The common routes are a phished admin login, a reused password from another breached site, a malicious browser extension, and fake “policy violation” messages that ask admins to log in through a copied page. Attackers often add themselves as admins, remove everyone else and then run ads or change the Page name. Knowing the route helps you stop it recurring: each admin should use a unique password, an authentication app, and a clean device.
Preparing documents for a dispute
Collect them while you wait, so you’re ready when asked: your government ID, business registration or trade licence, domain or website ownership records, invoices for ads or services connected to the Page, and a signed letter explaining your relationship to the Page. Names across documents should match.
What not to do
- Don’t pay a “Page recovery agent” who contacts you or hands you a Telegram contact. It’s a known scam pattern.
- Don’t create a copy Page with the same name, which can be reported as impersonation.
- Don’t keep logging in on a shared computer if it may be infected.
Official sources
Meta and Snap update their help pages and flows often. Always follow the wording on your own screen and the current official Help Center. Unbanz is an independent service and is not affiliated with Meta, Instagram, Facebook or Snapchat.