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Lost the email or phone on your Facebook in the UK or EU?
An old work email, a closed mobile contract, a number from another country. Here is what still works when the codes cannot reach you.
If you are in the UK or EU and Facebook sends codes to an email or number you no longer have, start from the login screen on a device you have used before and choose the option that says you no longer have access. Facebook may ask for ID. A GDPR data request does not reopen the account.
Old number
Ask your carrier about the number.
ID check
Same name as the profile.
Steps
- Try logging in from a phone or laptop you have used with the account before, on your usual home connection.
- On the login screen, choose the option for when you no longer have access to the email or number.
- If the number was on a contract you ended, ask the carrier whether it can be restored to a new SIM.
- If it was a work email, ask the old employer whether the mailbox can be reopened briefly.
- Once you are back in, add a personal email you control and save your recovery codes.
Data rights and their limits
Under the GDPR and UK GDPR you can ask Meta for a copy of the personal data it holds. That can confirm which email and number are on the account. It does not give you back access. If the account was hacked, report it to the police; in England, Wales and Northern Ireland that means Action Fraud.
Related
See lost access to the email or phone, code sent to the wrong email and UK GDPR subject access request.
What to send
- Your Facebook profile link or the name on the profile.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Facebook profile link and what happens when you try to log in.
- We tell you honestly whether this is something we can help with. Fixed fees, paid upfront by card, with a 100% refund if the case fails.
- We work out which official recovery route fits and prepare what you need to send.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- People in the UK and EU locked out by an old email or number.
- Small businesses whose admin left the company.
- People who moved between countries.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Local questions, answered (2026)
Lost the email and phone on the account?
Use the “try another way” or “I no longer have access” option on the login screen, which may lead to a video selfie or ID check. Secure any new email before you use it for recovery.
Which ID works for Facebook in the UK?
Usually a UK passport, photocard driving licence or biometric residence permit, with the same name as the profile. Facebook often asks for a video selfie instead.
Which ID works for Facebook in the Netherlands?
Usually a Dutch passport, ID card or driving licence, with the same name as the profile. Facebook often asks for a video selfie instead.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Updated November 2026
For a takeover, start at instagram.com/hacked or facebook.com/hacked from a device you used before. If the hacker changed the email, Meta’s flow lets you choose that you no longer have access and verify another way. After you are back, check Accounts Center for unknown logins and connected accounts, and turn on two-factor authentication. See Facebook hacked and email changed.
The hacker changed my email and phone. Can I still recover it?
Often yes, through the hacked page and identity checks such as a video selfie. Use a device and network you used before.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can I email Facebook to change the number?
No. There is no support address for this. Use the login screen options or the ID check Facebook offers.
Does it help to try many times?
No. Repeated attempts can lock the flow for a while. Try once a day from the same device.
What if a hacker changed the email?
Facebook usually emails the old address when the email changes, with a link to undo it. Look for that message, then use the Facebook hacked-account page from a device you used before.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a Facebook login problem?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.