“Help us confirm it’s you”: what this Instagram notice means

You saw this exact message. Here is what it usually means and what to do next.

Updated 13 November 2026

“Help us confirm it’s you” is an identity check, not a ban. Complete the code or video selfie on the device you normally use, in good light, without a VPN. If it fails, wait before trying again rather than repeating it many times. Instagram makes the final decision.

Screenshot

Keep the notice and date.

One appeal

Plain words, once.

No new accounts

Wait for the decision.

What it usually means

Instagram wants to check that a real person owns the account, often after unusual activity. It usually asks for a video selfie or a code sent to your email or phone.

The first hour

Use the device and network you normally use.
Enter the code or record the video selfie slowly.
If it fails, wait before retrying.
Check your email for messages from security@mail.instagram.com only.

Official links

Link	What it is for
Account Status help.instagram.com/338481628002750	In the app: Settings, then Account Status. Shows removed posts, features you are blocked from and, where offered, a Request a review button. Check it before anything else if you can still log in.
Disabled Instagram accounts help.instagram.com/366993040048856	Meta’s help page for disabled accounts. If your account is disabled you see a message as soon as you log in, and the appeal starts from that message, not from a separate form.
Hacked Instagram account www.instagram.com/hacked/	For a login that stopped working with no disabled or suspended message, or an email, phone or username that changed without you.
Accounts Center accountscenter.instagram.com/	Password, two-factor, devices that are logged in and linked Facebook profiles. Some reviews and identity checks now open from here.

Before you open any link

Screenshot the full notice, with the date.
Use the phone or computer you usually log in from, without a VPN.
Appeal once, in plain words. Repeated appeals do not help.
Do not make a new account while you wait.
Never give your password or login codes to anyone. Unbanz never asks for them.

What to send us

Message us on WhatsApp or email team@unbanz.com with:

The username or profile link.
A screenshot of the exact notice, with the date.
What you already tried (appeal, ID upload, verification).
Never your password or login codes.

Want it done for you?

If you would rather hand it over, see our fixed fees for account recovery. Your password stays with you, and fixed fees, paid upfront by card, with a 100% refund if the case fails. Unbanz is independent and cannot see inside Meta’s systems; the platform makes the final decision.

Meta appeal links directory, Instagram notice types, Facebook notice types.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook, Snapchat and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.

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