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Ad account disabled after Advantage+ campaigns?
Advantage+ campaigns let Meta pick placements, audiences and sometimes creative. This page is for advertisers who ran automated campaigns and then got a restriction.
Automated campaigns still follow ad policy, and Meta can combine your assets in ways you did not review. A restriction after an Advantage+ campaign usually comes from creative, a landing page, or a catalog item that broke a rule. Find the item, fix it, then request a review.
Check the catalog
A product in a catalog feed can be rejected on its own and affect the whole campaign.
Check the account
Account Quality shows if the account or just the campaign was flagged.
Where it goes wrong
- A catalog item with a prohibited product or a misleading price.
- Creative enhancements that change an image in ways that suggest a claim.
- Broad audiences in a category where targeting is limited.
- A landing page that differs from the product in the feed.
- Rapid budget changes that look unusual for a new account.
What to do
- Open the notice and the campaign with the rejection, and check each ad and catalog item.
- Turn off optional creative enhancements while you investigate.
- Remove or fix the flagged catalog items.
- Check the landing page and pricing against the feed.
- Request the review and describe what you changed.
Why this matters for the appeal
The reviewer needs to see that you understand what was flagged. “I did not make that ad” is not an answer when the campaign was yours. Show that you now control the creative variations and that the offer is real.
How Unbanz helps
We go through the campaign setup and notice, point to the likely trigger, and prepare the appeal. Our page for e-commerce advertisers covers catalog problems in more detail.
What to send
- The ad account ID and the business portfolio ID.
- A screenshot of the notice in Account Quality, with the date it appeared.
- What was running: the product or offer, the landing page and roughly how much was being spent per day.
- Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
- We tell you honestly whether we can help and what it costs.
- We prepare the appeal and the supporting details, then send it through Meta’s official review.
- We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Shops using Advantage+ shopping campaigns.
- Teams relying on automated creative.
- Advertisers with large catalogs.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
Ad account questions people also ask (2026)
Business verification or ID check pending: what helps?
Use documents that match the business portfolio name and address exactly, such as an EIN letter (US), Companies House record (UK), CRA business number (Canada), KvK extract (Netherlands) or Kbis/SIREN (France). A name mismatch is one of the most common reasons verification fails.
What are the usual reasons for an ad account restriction?
The common ones are a declined or disputed payment, a billing country or currency change, a sudden spend increase, repeated rejected ads, a login from a new device or country, unverified business details, or an admin whose personal profile is itself restricted. Account Quality usually names the policy.
Where do I request the review?
Go to Account Quality in Meta Business Suite (business.facebook.com/accountquality), select the ad account, and use Request review if it is shown. For a personal ad account, open Accounts Center, then Account status.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Can Advantage+ campaigns cause a restriction?
They can if the creative, catalog or landing page breaks policy. The automation does not remove your responsibility for the content.
Should I stop using Advantage+?
Not necessarily. Review what it generates and keep the assets clean.
Why was only one product the problem?
A single catalog item can be rejected, but repeated issues can affect the whole account.
Does Unbanz run my campaigns?
No. We only help with restrictions, appeals and the supporting details.
Do I need to share my Facebook or Meta login?
No. Your password and login codes stay with you. Unbanz works from the ad account ID, the portfolio ID and a screenshot of the notice. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about an ad account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send the ad account ID, the business portfolio ID and a screenshot of the notice.
Tell us what you need.
SERVICE FEES
Published fee.
The published fee for this service is $1,200 for one Instagram or Facebook ad account restriction. The platform decides the outcome. This is not a guarantee. A Business Portfolio case or more than one account is a separate scope at $1,500. Scope is confirmed in writing before payment. Payment is upfront by card, with a 100% refund if the case fails.