You are the first call
Clients blame the agency when posting stops, even when the cause is a platform notice.
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White label recovery for social media agencies.
You run the client’s feed every day, so when the account goes dark, you are the one they call. Here is how to have an answer ready.
Social media agencies are the first call when a client account is disabled, hacked or locked out. White label recovery lets you answer with a service of your own: you keep the client and the calendar, and Unbanz handles the platform appeal behind the scenes. The platform decides.
Protect the calendar
A quick, organised response keeps scheduled content and client trust intact.
No new hire
You do not need a recovery specialist on payroll to offer this.
Last updated: November 2026
The lockouts social media agencies actually meet
- A client Instagram account disabled after a scheduled post or a sudden wave of follows.
- A Facebook Page unpublished or restricted, which stops all scheduled content.
- A hacked account where the email and number were changed and the agency lost its own access.
- A login blocked by a code sent to a phone number the client no longer has.
- A brand handle that the client wants and a stranger holds.
Each one has a different official route. Instagram, Facebook and hacked account pages explain the routes.
How the handoff fits your day
- Pause scheduled posts that could make things worse, and note what was live when the notice appeared.
- Ask the client for the notice screenshot and the date, and for their go-ahead for you to act.
- Send the details to Unbanz. You do not have to name the client or the company.
- Tell the client, in your words, that a specialist route has been started and that the platform decides.
- Update the client with the status templates so you are not writing from scratch.
What to keep on file for every client
- Who owns the account and who the admins are.
- The login email and whether the client still has access to it.
- The phone number on the account and who holds it.
- Whether two-factor authentication is on, and where the backup codes are.
This is the same list as the lockout prevention checklist. Collect it at onboarding and the first lockout becomes shorter.
Fitting it into your offer
Social media agencies usually package this in one of three ways: as an included safety net in a retainer, as an add-on called something like account protection, or as a pay-per-incident service. None of these needs you to promise a result. See pricing models for reselling recovery.
What to say to the client
Short message for the first reply
I have seen the notice and I am starting the recovery process now. I will need a screenshot of the notice and the date it appeared. Please do not try random logins or share any codes. I will update you as soon as there is movement. The platform makes the final decision, so I will not promise an outcome, but I will keep you informed at each step.
More wording in how to tell a client their account is disabled.
See also
SMMA Owner: Personal Facebook Disabled, Lost Access to All Client Pages.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Why should a social media agency offer account recovery?
Clients call the agency first when an account stops working. Having a clear service to offer keeps the client with you and protects the content calendar.
Do I have to hire a recovery specialist?
No. With white label, Unbanz does the platform work behind the scenes while you stay the contact. You handle intake and client updates.
What should I collect from a client before contacting Unbanz?
The username or profile link, an unedited screenshot of the notice and its date, the email and number on the account and the client’s go-ahead. Never ask for a password.
Can I include recovery in my retainer?
Yes, usually as a defined add-on. Do not promise a result, because the platform decides every appeal.
What if the client’s account cannot be recovered?
Tell them plainly, and offer the next best step, such as setting up a new account correctly. The platform’s decision is final for that request.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.