Regular beats long
A short note at each step is enough.
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Client status update templates for account recovery.
A client who hears nothing assumes the worst. Short, regular updates keep trust, even when there is no news.
During an account recovery request, send the client a short update at each step: started, waiting, action needed and decision received. State what has happened, what comes next and what you cannot promise. No dates for the platform’s decision, and no claims about the result.
Name the next step
Clients relax when they know what happens next.
Never predict
Say what you know and stop there.
Last updated: November 2026
Started
Request started
The recovery request has been started. I have the notice and the date, and the appeal is being prepared. Next, I will tell you when it has been filed. I cannot predict the platform’s decision.
Filed
Request filed
The request has been filed with the platform. They decide the timing and the result. There is nothing you need to do right now. Please do not try new logins or file your own request, which can create conflicts.
Action needed from the client
Client action
The platform has asked for something that only you can do, an identity check. Please complete it from the device you normally use, and send me a screenshot when done. Do not share any codes with anyone, including me.
Waiting
Still waiting
No decision yet. I have checked and nothing has changed. I will update you again at the next step, or sooner if the platform responds. I cannot give a date, because the platform decides.
Decision received
Positive
The platform has restored access. Please change your password now, turn on an authenticator app and check recent activity. I will send a short checklist.
Negative
The platform’s decision is that the account stays closed. This is final for this request. I am sorry. I would suggest we plan what comes next, including a new account set up properly and keeping your audience through other channels.
Rules for every update
- Use plain words and your own voice.
- Never include anything that suggests a partner’s name unless you choose to.
- Do not share the platform’s private emails by forwarding them blindly.
- Keep a log of what you sent and when.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
How often should I update a client?
At each step, and when asked. A short note saying there is no news is better than silence.
Should updates include dates?
Only dates you control. Never give a date for the platform’s decision.
What if the client asks for proof of progress?
Share what you can, such as that the request has been filed, without exposing anything private about the partner.
What if the answer is no?
Say it plainly, say it is final for that request and give next steps.
Can I reuse the templates?
Yes. Rewrite them in your own voice.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.