Ad account disabled or restricted in Singapore?

Checks specific to Singapore

• Use the entity name and UEN from ACRA.
• Sole proprietors can use their business registration and a bank statement.
• Add your GST number in billing if you are GST registered.
• Keep currency consistent with how you invoice.
• Check that your website lists a Singapore address or a clear way to reach you.

Regulated advertising in Singapore

Financial services, health products, alcohol and gambling ads are tightly regulated in Singapore. If you are in one of these areas, check your ads and pages against Meta’s policies and local rules before you appeal.

First steps, in order

1. Open Account Quality and screenshot the notice and the date.
2. Check the people on the portfolio and remove any admin you do not know. Turn on two-factor for the rest.
3. Clear any unpaid balance and make sure the payment method is yours and current.
4. Check the business name, address and website match your Singapore registration.
5. Request the review once, with a short note on what you sell and what you changed.

Regional campaigns from a Singapore entity

Many Singapore companies run ads for customers in other Asian countries from one ad account. Meta may see logins from several places and different billing countries. Keep the setup consistent, give each team member a profile of their own, and explain the regional model in the appeal.

How Unbanz helps

We help Singapore businesses get the documents in line and prepare the appeal for Meta’s official review. You can read about the notice types on our page on restricted versus disabled and the main service page for disabled ad accounts. Meta makes the final decision.

What to send

• The ad account ID and the business portfolio ID.
• A screenshot of the notice in Account Quality, with the date it appeared.
• What was running: the product or offer, the landing page and roughly how much was being spent per day.
• Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanz

1. Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
2. We tell you honestly whether we can help and what it costs.
3. We prepare the appeal and the supporting details, then send it through Meta’s official review.
4. We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.

Who this is for

• Singapore companies and sole proprietors.
• Agencies running regional ads.
• E-commerce brands selling across Southeast Asia.

Staying safe

Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.

No passwords or login codes. We handle the process end to end; Meta makes the final decision.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.