Ad account disabled or restricted in Germany?

Checks specific to Germany

• Make sure the Impressum shows the full legal name, address, contact details and register number.
• Use the name from the Handelsregister, or the Gewerbeanmeldung for sole traders.
• Add your USt-IdNr in billing if you are VAT registered.
• Keep the ad account in euro if you invoice in Germany.
• Check that the website has a Datenschutzerklärung and cookie consent that works.

Regulated advertising in German

Finance, health, alcohol, gambling and housing ads have extra rules in Germany, and advertising law is strict. If you work in a regulated area, check your ads and pages against Meta’s policies and local rules before you appeal.

First steps, in order

1. Open Account Quality and screenshot the notice and the date.
2. Check the people on the portfolio and remove any admin you do not know. Turn on two-factor for the rest.
3. Clear any unpaid balance and make sure the payment method is yours and current.
4. Check the business name, address and website match your German registration.
5. Request the review once, with a short note on what you sell and what you changed.

German and English documents

Meta can ask for documents in English or accept German originals depending on the request. We can help you present them clearly with a short English summary.

Your rights in the EU

In the EU, the Digital Services Act may apply to decisions like this. Meta can give you a statement of reasons, and you may have access to an out-of-court dispute body as well as the normal review. Keep every message Meta sends you.

How Unbanz helps

We help German businesses get the documents in line and prepare the appeal for Meta’s official review. You can read about the notice types on our page on restricted versus disabled and the main service page for disabled ad accounts. Meta makes the final decision.

What to send

• The ad account ID and the business portfolio ID.
• A screenshot of the notice in Account Quality, with the date it appeared.
• What was running: the product or offer, the landing page and roughly how much was being spent per day.
• Anything that changed shortly before: a new card, a new admin, a new domain, a login from another country.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanz

1. Message us on WhatsApp or email with the ad account ID, the business portfolio ID and a screenshot of the notice.
2. We tell you honestly whether we can help and what it costs.
3. We prepare the appeal and the supporting details, then send it through Meta’s official review.
4. We keep you posted until Meta responds. Meta makes the final decision, and nobody can promise the outcome.

Who this is for

• German companies and Einzelunternehmer.
• Agencies serving German-speaking clients.
• E-commerce stores selling in the DACH region.

Staying safe

Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.

No passwords or login codes. We handle the process end to end; Meta makes the final decision.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.