Ownership first
No proof of ownership, no request.
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When an agency should turn down a recovery request.
A good partner tells you plainly when a request has no honest route. Here is when your agency should say no too.
An agency should turn down a recovery request when the person asking does not own the account, the owner has not given a go-ahead, the account was bought or taken from someone else, the plan involves fake or mass reports, or the client wants a result promised. Saying no protects your agency.
Rules matter
Anything that bends platform rules is out.
Protect yourself
One bad job can cost a good client.
Last updated: November 2026
Reasons to decline
| Situation | Why decline |
|---|---|
| The requester cannot show they own the account | You could help someone take another person’s account |
| The owner has not agreed | The platform may need to contact the owner |
| The account was bought or traded | Buying and selling accounts breaks the rules |
| The plan involves fake or mass reports | It breaks the rules and can backfire |
| The client wants a result promised | You cannot honestly give that promise |
| The client wants to share a password with a stranger | It puts the account at risk |
How to say no
Short decline
I cannot take this on as described. I can only act for the account owner and only through the platform’s official routes. If you can show you own the account and want to proceed that way, I am happy to look at it again.
Grey areas
Sometimes ownership is shared, or the account was run for years by an agency that has since left. In those situations, ask for what proves the link to the business, and be willing to say that nothing can be done. A partner who is honest with you can tell you whether a route exists.
What your partner will do
Unbanz also declines requests that fall in these groups, and tells you why. See red flags for agencies for the provider side and the SOP template to write the rule into your process.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Should an agency ever recover an account it does not own?
Only for the owner and with their go-ahead. Otherwise decline.
What if the client bought the account?
Decline. Buying and selling accounts is against the rules and risky.
What if the client insists on a promised result?
Explain that no one can promise it. If they insist, decline.
Will Unbanz take every request?
No. We tell you plainly when a request has no honest route.
How do I decline politely?
State what you can do, that you act only for the owner and only through official routes.