Prepare once
Do the setup before any client needs it.
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Agency onboarding checklist for a white label partner.
Set things up before the first emergency. An hour of preparation makes the first lockout calm.
Before the first recovery request, an agency should agree terms with the partner, name who sends requests, prepare the intake checklist, write its client wording and decide how it will price. A short test run with a past lockout shows gaps. The partner does not contact clients.
Name the contacts
Decide who sends requests and who approves them.
Practise
Walk through a past lockout on paper.
Last updated: November 2026
The checklist
- Message Unbanz on WhatsApp +1 934 201 2490 or by email to team@unbanz.com and say what your agency does.
- Agree the terms in writing before any request is sent.
- Decide who in your team may send requests, and who approves.
- Ask any NDA question now, not mid-incident. See client confidentiality.
- Prepare the intake checklist.
- Adopt the status templates.
- Decide how you price. See pricing models.
- Add a line to your client terms. See client terms.
- Run a dry test with a past lockout.
Who decides what
| Decision | Who |
|---|---|
| Whether to take on the request | The agency |
| What to say to the client | The agency |
| Which official route fits | The partner, with the agency’s input |
| The outcome | The platform |
The dry run
Pick a past lockout and fill out the intake checklist as if it were new. Note anything you could not answer. Those are your onboarding gaps, and it is cheaper to find them now.
Preparing your clients
Add an account security step to your client onboarding: admin list, backup email, authenticator app. See the prevention checklist.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
How do we start working with Unbanz?
Message Unbanz on WhatsApp or by email, tell us what your agency does and agree terms before any request.
Do we need a contract?
Terms are agreed before work starts. Ask for them in writing.
How many people should send requests?
Keep it to one or two, so details do not get duplicated.
Can we test the process first?
Yes. Run a dry run on paper using a past lockout.
Will Unbanz contact our clients?
No.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.