Share the minimum
Username, notice, date. Nothing more is needed to start.
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Client confidentiality in white label account recovery.
Your clients do not know Unbanz, and that is how the arrangement is meant to work. Here is how to handle their details sensibly.
In white label recovery, your clients do not know Unbanz, and Unbanz works only with your agency. Share the least that the appeal needs: the username, the notice and its date. You do not need to name the client. If you want a non-disclosure agreement, raise it before sending anything.
One contact
Unbanz speaks to your agency only, never to your client.
Raise terms early
If you need an NDA or other terms, agree them before work starts.
Last updated: November 2026
How the arrangement is meant to work
Unbanz works for the agency, behind the scenes, under the agency’s brand. The agency keeps the client relationship. Unbanz does not contact the agency’s clients and does not mention them elsewhere. The agency decides what its client is told.
What to share and what to hold back
| Usually needed | Usually not needed |
|---|---|
| Username or profile link | The client’s name or company |
| Screenshot of the notice and its date | Contracts or campaign plans |
| The email and number on the account, if a check is likely | Payment details of the client |
| The type of business, when it matters to the notice | Other accounts the client holds |
What the platform will still send the client
The platform sends its own emails, codes and identity checks to the account owner. Those come from the platform, not from Unbanz, and no one at Unbanz asks for them. Tell your client to expect them and to complete any identity check themselves. See what your client sees.
Raising an NDA
Some agencies need a non-disclosure agreement for client work. This is a matter to agree between the two companies. Raise it before you send any client detail, and ask Unbanz in writing. This page is not legal advice, and any document should be reviewed by your own lawyer.
Your own side of confidentiality
- Check your own client contracts for anything about subcontractors, and add a line if needed.
- Keep notice screenshots in a folder with limited access.
- Delete material you no longer need when a matter closes.
- Never post a client’s account problem in a public group.
A plain clause for your terms is in what to put in your client terms.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Does Unbanz contact my clients?
No. Unbanz works only with your agency and never contacts your clients.
Do I have to name the client?
No. The username, the notice and the date are enough to start.
Can we sign an NDA?
Raise it before you send any detail. It is a matter to agree between the two companies, and your own lawyer should review any document.
Will the platform’s emails reveal Unbanz?
No. The platform sends its own emails and checks to the account owner. They do not mention Unbanz.
Is this legal advice?
No. It is general information for planning your own process.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.