Short and factual
One page is enough.
Home / Services
Account recovery incident report template.
A short written report after each incident shows professionalism and protects you if questions come later.
An account recovery incident report records what happened, what was done, the platform’s decision and the next steps. Send one to the client when a request closes. It should be factual and short, state that the platform decided, and avoid blame. Below is a template you can copy.
Protects you
A record of what was done and when.
Ends with prevention
Next steps stop a repeat.
Last updated: November 2026
The template
Incident report
Account: username and platform.
Date the notice appeared: date.
What the notice said: short quote.
Actions taken, with dates: request started, request filed, any client action needed.
Decision from the platform: restored, not restored, or still waiting, and the date.
Next steps: what we recommend now.
Prevention: admins, recovery email, authenticator app, backup codes.
Tips for writing it
- Use dates, not feelings.
- Do not blame the client or the platform.
- Do not mention the partner unless you choose to.
- State that the platform made the final decision.
How agencies use it
The report goes to the client when the matter closes and is stored in the matter folder. It also feeds your quarterly review of what went wrong and what to change, using the prevention checklist.
Related
Pair it with the status templates and the SOP template.
Questions people also ask (2026)
Where is the appeal in Accounts Center?
If you can still log in, open Settings, then Accounts Center, then Account status, and pick the account. If you cannot log in, the login screen usually shows the notice with a button to disagree or request a review. Menu names change between app versions, so match the wording on your screen.
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
Is there anywhere to go after a final no?
In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Why send an incident report?
It gives the client a clear record and shows professional handling.
How long should it be?
One page is enough.
Should I name the recovery partner?
That is your choice.
Should I include the platform’s emails?
Quote the relevant lines. Do not forward private emails in full.
Can I copy the template?
Yes.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.