Income is at stake
Brand deals depend on live accounts. Delays hurt both creator and agency.
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White label recovery for influencer and talent agencies.
A creator’s account is their income, and yours. When one goes down, the agency needs a calm, ready response.
For an influencer or talent agency, a creator’s disabled or hacked account stops sponsored work and shakes trust. White label recovery lets the agency respond under its own brand while Unbanz handles the platform appeal behind the scenes. The talent only deals with the agency, and the platform decides.
Trust matters
Talent expects their agency to know what to do.
Quiet partner
The creator deals with their agent, not with a third party.
Last updated: November 2026
Why talent accounts get locked
- Large audiences attract hacking attempts, phishing messages and impersonators.
- Rapid growth and busy posting can trip automated systems.
- Creators use many accounts and collaborators, which raises the risk of a lost login.
- Brand deals involve shared access with managers and editors.
The platform’s own decision is final every time, and the guidance is the same for every account type.
Typical talent problems and the usual route
| Problem | Usual official route |
|---|---|
| Disabled or suspended account | In-app review or appeal |
| Hacked, email or number changed | The hacked-account tools on a device used before |
| Impostor account using the creator’s name | The impersonation report |
| Handle the creator wants | Trademark report if registered, or a recovery route if it was theirs before |
| Brand collaboration ad access lost | Account Quality and business portfolio roles |
What the agency keeps
You keep the relationship with the creator and with the brands who book them. You decide what the creator is told, what the brand is told and whether to pause a campaign. Unbanz does not contact either side. For the brand side, a plain note about a pause is usually enough, and you can borrow wording from the status update templates.
Information to collect from the creator
- The username and the email and number on the account.
- Screenshots of the notice and any emails from the platform.
- The date the account was last used normally.
- Whether the account is also linked to a business portfolio or a Page.
- Who else has access, such as editors or assistants.
Use the intake checklist and never ask for a password.
Reducing the chance of a repeat
After any recovery, help the creator turn on two-factor authentication with an authenticator app, store backup codes somewhere safe and remove old collaborators. The prevention checklist has the full list.
CLIENTS
What clients say
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Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
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Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
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So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
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Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
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My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Why would a talent agency use white label recovery?
It lets the agency respond to a creator’s lockout under its own brand without building the skill in-house, and it keeps the creator relationship with the agency.
Does the creator find out about Unbanz?
No. Unbanz works for the agency behind the scenes and does not contact creators.
What if a creator’s account is gone for good?
The platform’s decision is final for that request. Tell the creator plainly and plan around a new account or other channels.
Can you claim a handle for a creator?
Sometimes, through official routes such as a trademark report or a recovery route when the handle was the creator’s before. No handle can be promised.
Do you need the creator’s password?
Never. Passwords and login codes stay with the creator.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.