Many accounts
More accounts means more notices, and more chances of a lost login.
Home / Services
White label recovery for UGC agencies.
A UGC agency touches dozens of accounts at once: brand profiles, creator profiles and ad access. Lockouts are a matter of when.
UGC agencies manage content for brands through many creator accounts, so a disabled or hacked profile can delay deliveries. White label recovery lets a UGC agency offer appeal help under its own brand while Unbanz handles the platform side behind the scenes. The platform decides, and no outcome is promised.
Delivery risk
A lockout can hold up content that a brand is waiting to post.
Creator trust
Creators expect the agency to look after them.
Last updated: November 2026
The account map of a UGC agency
| Account | Owner | Risk |
|---|---|---|
| Brand profile | The brand | Disabled or hacked during a campaign |
| Creator profile | The creator | Hacked or disabled, hurting delivery |
| Agency profile | The agency | Needs the same protections as any business |
| Ad access for whitelisted content | The brand or the agency | Restricted ad account or lost permissions |
Who the client is, situation by situation
In UGC the person who owns the account may be the creator, not the brand. Before sending anything, work out who owns the account and who gives the go-ahead. The account owner must agree to the appeal, because the platform may need to contact them. Add that to your creator agreement: a short line that you may arrange recovery help on their behalf if their account is locked.
A routine for creator lockouts
- The creator tells you and sends a screenshot of the notice.
- You confirm what content was live for a brand and tell the brand a delay is possible.
- You send the username, the notice and the date to Unbanz.
- The creator completes any identity check the platform sends them.
- You report back to the brand without revealing private details.
What to put in your creator agreements
Ask a lawyer to word it. In plain terms, include who may act on a locked account, what information the creator agrees to share and that the platform makes the final decision. See what to put in your client terms for plain suggestions that are not legal advice.
Keeping creators safe
Remind creators never to share logins with the agency by chat. Use platform roles and partner access where available. The lockout prevention checklist covers it.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Can a UGC agency offer recovery to its creators?
Yes. Under white label the agency is the contact for the creator and for the brand, and Unbanz handles the appeal behind the scenes.
Who has to give the go-ahead?
The account owner, who is often the creator. The platform may contact them directly.
What if a brand profile is locked, not the creator’s?
The same routine applies. Collect the notice, the date and the brand’s go-ahead, and send the details to Unbanz.
Can you claim a handle for a creator brand?
Sometimes through official routes. No handle can be promised.
Do creators see Unbanz?
No. Unbanz works for the agency and never contacts creators or brands.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.