Sales channels
A disabled Page or ad account can cut the traffic a shop depends on.
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White label recovery for e-commerce and dropshipping agencies.
For an online shop, the social account and the ad account are sales channels. When one stops, revenue stops with it.
E-commerce and dropshipping agencies rely on a shop’s Instagram, Facebook Page and ad account for traffic. When one is disabled, sales drop. White label recovery lets the agency offer an appeal service under its own brand while Unbanz handles the platform work. The platform decides the outcome.
Ad and shop link
Catalogues, pixels and shop tabs hang off the same accounts.
Honest, calm updates
Shop owners want facts and a plan B, not promises.
Last updated: November 2026
Where an online shop is exposed
| Asset | What stops if it is lost |
|---|---|
| Instagram account | Organic traffic, shoppable posts, creator partnerships |
| Facebook Page | Page posts, the shop tab, ad identity |
| Ad account | All paid traffic and retargeting |
| Business portfolio | Access to all of the above for the team |
Why e-commerce notices are common
Shops sell products, and products are subject to commerce and advertising rules. A notice may point to a product category, a claim in an ad or a mismatch between a store and its ads. The wording of the notice matters, so keep the screenshot. Do not edit ads or products in a rush without reading it, because changes can complicate the appeal. See ad account recovery for how those appeals are structured.
A note for dropshipping agencies
Dropshipping shops often run on thin setups: a new Page, a fresh ad account and quick scaling. That is precisely where restrictions land. Unbanz handles real appeals for real businesses through the official process. It does not buy, sell or rent accounts, does not provide replacement accounts, and does not help to dodge a restriction.
Giving the shop owner a plan B
- Keep email and SMS lists up to date so a lost social account does not mean a lost audience.
- Do not move all ad spend to one new account in a rush.
- Make sure a second admin exists on every business asset.
- Keep the notice screenshots and the date of each event in one folder.
The handoff
Send the notice, the date, the business name and the website to Unbanz, and keep the shop owner informed with short factual updates. A checklist is in the agency intake checklist.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
QUICK ANSWERS
Good to know.
Can an e-commerce agency resell account recovery?
Yes. Under white label the agency stays the contact for the shop owner and Unbanz handles the platform work behind the scenes.
Does this work for dropshipping stores?
Unbanz handles appeals for real businesses through official routes. It does not help dodge restrictions, supply accounts or buy and sell accounts.
Should I edit ads while an appeal is open?
Read the notice first. Hasty changes can complicate an appeal, so decide with the facts in hand.
What if the ad account is not restored?
The platform’s decision is final for that request. Discuss plan B with the shop owner, such as other channels and a second, properly set up account.
Does the shop owner see Unbanz?
No. Unbanz works for your agency and never contacts the shop owner.
Tell us what you need.
SERVICE FEES
Published fees.
$800 is one disabled, suspended or hacked Instagram account. $900 is one disabled, suspended or hacked Facebook profile and does not include Marketplace. $600 is one Facebook Page recovery (lost admin access, or a Page held by another Business Portfolio). $800 is one Facebook Marketplace case. $1,200 is one Instagram or Facebook ad account restriction. $1,500 is one Meta Business Portfolio case. An Instagram username claim is a flat $1,200 per handle, including handles held by banned or inactive accounts. $800 is one locked or banned Snapchat account. $900 is one banned TikTok account. $1,200 is one terminated YouTube channel. Every fee is paid upfront by card, with a 100% refund if the case fails. The platform decides the outcome.