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Home / Facebook account help
Facebook keeps rejecting your ID upload?
A rejected upload does not close the matter; it just asks for a better one. Fix the cause before sending it again.
Facebook rejects ID uploads that are blurry, cropped, expired or show a different name from the profile. Photograph the original document on a plain surface in good light, with all corners visible and no glare. If the rejection repeats, check the name and the document type against the list on the request screen before trying again.
All corners visible
Do not crop the edges.
Check the list
The request screen names the documents it accepts.
What leads to a rejection
- Glare on the plastic or lamination.
- A photo of a screen or a photocopy.
- A different name from the profile name, with no explanation.
- An expired or unsupported document type.
Each rejection should show a reason. Read it and fix that one thing.
How to retry
- Place the document on a dark, plain surface and use daylight.
- Take a straight-on photo, without flash.
- Check that the name and date of birth are readable.
- Upload once and wait for the answer.
What to send
- Your Facebook profile link or the name on the profile.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Facebook profile link and a screenshot of the message.
- We tell you honestly whether this is something we can help with.
- We prepare the appeal and the supporting details, to go through Facebook’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- People who got a rejection message.
- Owners with a laminated ID.
- Anyone whose name differs from the ID.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Related, added in 2026
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
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Transcript
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Transcript
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Updated November 2026
Ad account, Page and Business Portfolio restrictions are reviewed in Business Support Home (formerly Account Quality) on a computer, by an admin. Open the restricted asset, read the reason, then request a review once. If an admin’s personal profile is restricted, that comes first. For agencies, see the agency hub and Business Portfolio appeal links.
Should the agency or the client request the ad account review?
Either can if they are an admin. The person who knows the account history best should write it.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
How many times can I upload?
There may be a limit. Make each try a careful one.
What if my name differs from the profile?
Explain the link in the note, and use a second document if the screen offers one.
Can I send the ID to Unbanz?
No. Upload it only on the official screen.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a disabled Facebook account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.