Short answer
To recover a hacked Facebook account, open facebook.com/hacked or the “secure your account” link in Facebook’s email about the change, on a device and network you’ve used before. Then confirm it’s you, including any ID check. Unbanz helps you handle the appeal through Meta’s official process; Meta makes the final decision.
Signs your Facebook account was hacked
- An email or notification about a changed password, email or phone you didn’t change.
- Login stops working, or Facebook says the account is locked or disabled.
- Posts, messages, friend requests or Marketplace listings you didn’t make.
- Unknown admins on your Pages, or ad spend you don’t recognise.
What to do, in order
- Look in your email, including spam, for a message from Facebook about the change. Facebook’s security emails come from facebookmail.com. If it has a link to secure the account, use it.
- Go to facebook.com/hacked on a phone or computer you’ve logged in from before. You can also use “Find your account” on the login page.
- Confirm it’s you with the options offered. Facebook may ask you to upload ID or take a selfie. The old trusted contacts option has been discontinued.
- Once in, change the password, then open Accounts Center and Password and security. Log out of sessions you don’t know and remove unfamiliar email addresses and numbers.
- Turn on two-factor authentication, and check that your email account has a new password and two-step verification too.
Check Pages, ads and payment methods
A hacked profile often takes Pages and ad accounts with it. Once you’re in, look at who has admin access on each Page and Business Portfolio and remove people you don’t know. Check ad accounts for ads you didn’t create and payment methods you didn’t add. If the ad account was restricted after the hack, see ad account disabled after a hack.
If Facebook disabled the account
If you see a disabled or suspended notice instead, use its option to disagree with the decision and finish any ID check it asks for. See Facebook account recovery and the guide to Facebook’s ID upload request.
What not to do
- Don’t pay a “hacker” or “recovery expert” who contacts you.
- Don’t click “secure your account” links that don’t come from Facebook’s own domain.
- Don’t share your password or login codes with anyone, including us.
How Unbanz helps
We work out which route fits, get the details in order (old email and phone, dates, the notice, which Pages and ad accounts are linked), and handle the appeal through Meta’s official process. Main page: Facebook account recovery.
How it works with Unbanz
- Message us on WhatsApp or email with the username or profile link, the email or phone on the account, and a screenshot of the notice.
- We tell you honestly if we can help and what it costs. Price and any refund terms are agreed before we start.
- We prepare everything and handle the appeal through the platform’s official process.
- We keep you posted until there’s a result.
Who this is for
- People locked out of a Facebook profile after a phishing link or a reused password.
- Business owners whose Pages or ad accounts were taken over with the profile.
- Anyone whose email and phone were both changed.
- Not for: accounts that were really used for scams or abuse.
Staying safe
Nobody needs your password or login codes to help you. Not us, not anyone. If someone in your DMs offers to fix it for you, asks you to log in through their link, or claims to have a special way in, walk away. Unbanz never asks for logins and doesn’t claim any special access. We use the same official routes that are open to you, we just know them well and do the legwork properly.
No passwords or login codes. We handle the process end to end; Meta makes the final decision.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram, Facebook and Snapchat account unbans, reporting rule-breaking accounts through Meta’s process, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
