Facebook video selfie verification stuck?

What “we’re reviewing your info” means after a video selfie, and what to do if it is rejected.

Updated 13 November 2026

If Facebook is stuck after a video selfie, it usually means Meta received the selfie and is checking it. Do not record another one unless asked. If it was rejected, try once more in good light with your full face visible, no glasses, hat or filters, and make sure the profile has clear photos of you. Meta does not publish how long the check takes.

Official routes first

Every route here starts with Meta’s own tools.

Updated

Checked 4 November 2026.

Your password stays with you

Nobody legit needs it.

What the screens mean

We’re reviewing your info: the selfie was received. Wait, and do not resubmit.
We couldn’t confirm it’s you: the check failed. You may get another try or a choice to upload ID.
No option shown: screenshot it with the date and check the linked email.

Before another try

Good, even light, facing the camera.
Follow the head movements on screen slowly.
The profile should have at least one clear photo of your face.
Use the same device and network you usually log in from.

If an ID is asked for instead

Use an official photo ID with the same name as the profile. See ID upload rejected again, and local guides for the US and UK.

On Instagram?

See Instagram verification stuck on reviewing and video selfie rejected again.

Want it done for you?

Want it done for you? Fees are fixed. Your password stays with you. Fixed fees, paid upfront by card, with a 100% refund if the case fails.

Questions people also ask (2026)

How long does an appeal take?

Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.

Stuck on “we’re reviewing your info” after verification?

That screen means the selfie or document was received. Do not resubmit unless asked, and do not create new accounts while waiting, which can be treated as getting around the decision. If nothing changes for weeks, an EU user can look at Appeals Centre Europe once Meta’s own appeal is done.

Disabled and no option to send ID?

Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.

About Unbanz

Unbanz (unbanz.com) is an independent service that helps people recover disabled, suspended and hacked Instagram, Facebook and Meta ad accounts, and claim usernames. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.

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