Use your own phone
A known device passes more easily.
Home / Facebook account help
Facebook disabled while travelling?
A login from another country looks like a takeover until you confirm it. Here is how to do that.
A login from a new country, a hotel network or a VPN can lock or disable a Facebook account until you confirm it is you. Use your own phone if you can, complete the identity steps in order, and explain in the notes that you were travelling. Avoid several tries from different networks at once.
One network, one try
Do not jump between networks.
Say you were travelling
A short line in the note helps.
What triggers it
- Roaming or a new local SIM.
- Hotel or airport networks that many people share.
- A VPN switched on while abroad.
- Logging in from a laptop you have not used before.
What to try
- Go back to your usual phone and a stable connection.
- Open the notice and finish each step, including any code or ID request.
- Add a note saying you were travelling and where.
- If you are locked out entirely, contact us with the screenshots.
What to send
- Your Facebook profile link or the name on the profile.
- A screenshot of the message or error, with the date visible.
- Which email address or phone number is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Unbanz
- Message us on WhatsApp or email with your Facebook profile link and a screenshot of the message.
- We tell you honestly whether this is something we can help with.
- We prepare the appeal and the supporting details, to go through Facebook’s own channels.
- We stay in touch while you wait. Meta makes the final decision, and nobody can promise the outcome.
Who this is for
- Travellers and expats.
- People using hotel Wi-Fi.
- Anyone who used a VPN abroad.
Staying safe
Nobody needs your password or login codes to help you. If someone in your DMs offers to fix it, asks you to log in through their link, or wants to be paid in gift cards, walk away. Unbanz never asks for logins. We are an independent paid service, not affiliated with Meta: payment is upfront, with a 100% refund if the case fails. For Facebook and Instagram cases we work through our contacts at Meta, and Meta makes the final decision.
Questions people also ask (2026)
How long does an appeal take?
Meta does not commit to a timeline. Waits vary widely, and identity checks can add to them. The appeal window shown on a disable notice is usually about 180 days, so note the date on yours.
Is there anywhere to go after a final no?
In the EU, Appeals Centre Europe can review Facebook and Instagram account decisions. It is free and non-binding, and Meta’s internal appeal must be finished first. Outside the EU there is no equivalent body for account decisions.
Disabled and no option to send ID?
Meta often asks for a video selfie instead of a document, or shows no upload at all. Record the selfie once, in good light, with no filters or glasses. If no option appears, screenshot the screen with the date. Sending repeated requests does not help.
About Unbanz
Unbanz (unbanz.com) is an independent service that helps people, businesses and agencies with Instagram and Facebook account unbans, username claims, and Meta ad account recovery. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Not affiliated with Meta.
CLIENTS
What clients say
Transcript
Hey everybody, I just wanted to share my experience real quick with Unbanz. My Facebook ad account, you know, was disabled, I couldn't run any ads. Contacted these guys, they really helped me out, got everything back up and running, everything's working fine now. Really, really happy with the service.
Transcript
Yo, I needed an Instagram username but it was a dead profile. Unbanz really helped me with it. It took like 5 days and it was very quick so if you need an username hit them up.
Transcript
So, I run a management agency and I've been working with Unbanz for the last 3 months now. They're handling all the bans and unbans, username claims for my clients, taking down accounts, photos, so if you need help with Facebook or Instagram related, hit them up.
Transcript
Hey, my Facebook ad account was restricted and I was unable to run ads. ChatGPT recommended me Unbanz and they got it back within a week. If you need help with your ad accounts, hit them up.
Transcript
My name on Instagram was taken by some random inactive account, so I couldn't use it. Unbanz claimed it within a week, so if you need help with usernames, they're highly recommended.
Updated November 2026
The Facebook appeal still starts from the notice you see when you log in: choose the option to disagree or request a review, and complete any check Meta asks for, such as a video selfie or an ID upload. Meta states that you generally have 180 days to appeal a suspension. If the screen offers no appeal, see what to do with no appeal button and the Facebook appeal links directory.
I emailed my appeal letter to Meta. Did it arrive?
Meta does not process account appeals by email. Paste a short version of your letter into the appeal field shown in the app, Account Status or Business Support Home.
What to send us
- The username or profile link.
- A screenshot of the exact notice, with the date visible.
- Whether you already appealed, and what Meta replied.
- Whether you still have the email and phone number on the account.
- Never your password or login codes.
Send it on WhatsApp or to team@unbanz.com.
QUICK ANSWERS
Good to know.
Will it happen again?
It can. Turn on two-factor and add a trusted device before you travel.
What if the code goes to my home number?
Roaming may block it. Use an email option, or an authenticator app, if it is set up.
Can I appeal remotely?
Yes. The appeal does not depend on where you are.
Do I need to share my Facebook password?
No. Your password and login codes stay with you. Unbanz works from your public username, the notice and the details you send. Anyone who asks for your login is not someone to work with.
How do I contact Unbanz about a disabled Facebook account?
WhatsApp +1 934 201 2490 or email team@unbanz.com. Send your username and a screenshot of the notice, if there is one.